Is there an age limit for opening a personal account?
Only customers 20 years of age or older are eligible to open an account.
Frequently Asked Questions (FAQ)
Frequently asked questions about bitwallet in FAQ format.
bitwallet Frequently Asked Questions (FAQ)
Frequently asked questions about bitwallet in Q&A format.
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Highlighted Questions (FAQ)
What documents do I need to submit when opening a new wallet?
Identification documents and documents verifying current address must be submitted.
[ Identity Verification Document ]
Please submit one photo ID and a selfie (face verification).
[ Proof of Address ]
Please submit a document that shows your current address.
Acceptable documents include utility bills, receipts, or documents issued by government agencies.
The document must have been issued within the past 6 months.
The funds have not arrived in designated bank account on the expected date of receipt.
Payment arrival times vary depending on the bank. Please note that it is difficult to provide an exact arrival time of funds.
If you are unable to confirm receipt of your payment on the scheduled date, please contact our support desk.
Deposit is not reflected
You are required to submit a deposit request before making a bank transfer.
Please make sure to review the bank account details, as they may differ for each request.
If you make a transfer without submitting a request in advance, or if the transfer details differ from your request, the deposit will be placed on hold and will not be reflected in your account.
If your completed transfer has not been reflected, please submit the required information and attachments through the Bank Deposit Reflection Request Form. We will process the deposit after confirming the details.
I am going to upgrade my device. Is there any procedure I need to follow?
Please check your account information (phone number, email address, and 2-Factor Authentication settings) before switching to a new device. If your registered information is not up-to-date, you may not be able to log in to your account after switching to a new device. Also, please transfer your 2-Factor Authentication to the new device while the old device is still usable.
For details on how to transfer 2-Factor Authentication, please refer to the following link.
I deleted my 2-Factor Authentication app and can no longer log in.
If you have the QR code or account key that you used when setting up 2-Factor Authentication, you can recover it yourself. Please download the 2-Factor Authentication app again and complete the procedure. If you do not have either of them, please contact us using the contact form so that our support desk will disable the 2-Factor Authentication setting.