Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

Frequently Asked Questions (FAQ) : Exchange in wallet

5 Information

What exchange rate is used for currency conversion?

The exchange rate for fund transfers is determined by us based on the exchange rates announced by banks.
We have a simulation tool that allows you to check in advance the rate applied when exchanging currency and the amount after conversion.

Click here for the simulation tool

When is the exchange reflected?

It will be reflected immediately.

When is currency exchange used?

You can use this service when you want to exchange your funds into Japanese yen, US dollars, Euros or Australian dollars.

When is the currency exchange service available?

We offer this service 24 hours a day.

What currencies can be exchanged?

bitwallet allows you to hold four currencies in a single wallet: Japanese yen, US dollar, Euro, and Australian dollar, and you can exchange fiat currencies in the wallet 24 hours, 365 days.


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