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NEWS

List of new services and press release

News & Press Release

bitwallet service release and announcement.

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Important

Notice of Additional Verification for Withdrawals and Temporary Individual Withdrawal Limits

Placing the highest priority on safeguarding your assets, we will implement the following measures as a precaution for the time being.
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 Service

Notice on the business operations

Support desk will be closed on the following dates due to employee training.
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 Service

Information on the business operations during the Golden Week Holiday.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
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 Service

Updates on the business operations during the New Year holiday.

Please refer to the following table on service availability during the New year holiday period.
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 Service

Notice on the business operations

Support desk will be closed on the following dates due to employee training.
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 Maintenance

Notification of Emergency System Maintenance

System maintenance will be conducted during the following dates and times.
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 Service

Information on the business operations during the Golden Week Holiday.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
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 Important

Notice on Completion of Emergency System Maintenance

The maintenance for biewpay, which started on March 7, has been completed, and the service is now operating as usual.
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 Important

Notification of Emergency System Maintenance

We will be performing emergency system maintenance on biewpay from around 6:00 p.m. today (Japan Standard Time).
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 Important

Notice of Changes to Bank Deposit Procedures

We are making changes to the bank deposit procedure.
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 Service

Updates on the business operations during the New Year holiday.

Please refer to the following table on service availability during the New year holiday period.
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 Important

Beware of Phishing Websites or Scams

As technology continues to advance, there has been a significant increase in fraudulent activities and scams worldwide. We are writing to inform you about the i
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 Important

Notice of connection failure (restored)

Due to a system failure, we are experiencing an issue where users are unable to log in from the homepage.
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 Service

Notice on the business operations

Support desk will be closed on the following dates due to employee training.
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 Important

Announcement of Chocom Payment Fee Update

Starting Monday, July 1, 2024, the Chocom e-money fee will be updated as follows.
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 Important

Additional Payment Option in USD (United States Dollar) with JCB/MASTER Card

We are pleased to inform you that you can now make payments in USD (United States Dollar) using a JCB/MASTER card.
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 Service

Information on the business operations during the Golden Week Holiday.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
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 Important

Notice on restoration of card deposit system

Previously, VISA/MASTER/JCB card transactions were unable to transact as the credit card payment company was experiencing system failure. We are pleased to
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 Maintenance

Notification of Emergency System Maintenance

System maintenance will be conducted during the following dates and times.
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 Important

Additional Payment Option in USD (United States Dollar) with VISA Card

We are pleased to inform you that you can now make payments in USD (United States Dollar) using a VISA card.
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