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News & Press Release

bitwallet service release and announcement.

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Important

Announcement of Chocom Payment Fee Update

Starting Monday, July 1, 2024, the Chocom e-money fee will be updated as follows.
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Important

Additional Payment Option in USD (United States Dollar) with JCB/MASTER Card

We are pleased to inform you that you can now make payments in USD (United States Dollar) using a JCB/MASTER card.
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Service

Information on the business operations during the Golden Week Holiday.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
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Important

Notice on restoration of card deposit system

Previously, VISA/MASTER/JCB card transactions were unable to transact as the credit card payment company was experiencing system failure. We are pleased to
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Maintenance

Notification of Emergency System Maintenance

System maintenance will be conducted during the following dates and times.
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Important

Additional Payment Option in USD (United States Dollar) with VISA Card

We are pleased to inform you that you can now make payments in USD (United States Dollar) using a VISA card.
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Maintenance

Notification of Emergency System Maintenance

System maintenance will be conducted during the following dates and times.
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Service

Updates on the business operations during the New Year holiday.

Please refer to the following table on service availability during the New year holiday period.
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Important

Connection Failure Notice

On Tuesday, October 31, 2023, around 11:00 p.m. (GMT+0), some users were unable to log in due to a connection failure.This problem was resolved around 1:00 a.m.
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Maintenance

Notification of Emergency System Maintenance

System maintenance will be conducted during the following dates and times.
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Service

Notice on the business operations

Support desk will be closed on the following dates due to employee training.
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Important

JCB Card Deposit Service Fully Restored

We would like to inform you that the recent issue regarding JCB card deposits has been resolved. The JCB deposit system is now fully restored and operational.
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Important

Regarding credit card payment system

Credit card payments cannot be made by VISA/JCB card at the moment.
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Service

Information on the business operations during the Golden Week Holiday.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
More
Maintenance

Notice of bank deposit system update

We have updated bank deposit system in order to reflect deposits via bank transfer more efficiently. Please kindly check account details carefully before making
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Maintenance

Notice of system maintenance for deposit service

We will be performing system maintenance as follows. As a result, the following service(s) will not be available during the following period:
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Important

Notice of bitwallet system issue

There has been a trouble in some payments by bitwallet from approximately 8:00 (Singapore time) to 11:00 on Dec. 9, 2022.
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Important

Please take note on impersonation Twitter account

Imposter Twitter account(s) of bitwallet have been identified. Kindly note that the official bitwallet twitter account is as follows,
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Service

Updates on the business operations during the New Year holiday.

Please refer to the following table on service availability during the New year holiday period.
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Maintenance

System Maintenance Notice

System maintenance will be performed as follows.As a result, the service will be completely suspended at the following times: Estimated Maintenance Date and Tim
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