Updates on the business operations during the New Year holiday.
Thank you for using bitwallet.
Please refer to the following table on service availability during the New year holiday period.
| Service | 27 Dec, 2024 |
28-31 Dec, 2024 |
1-5 Jan, 2025 |
6 Jan, 2025 |
|
| Deposit / Withdrawal / Payment |
Deposit via bank transfer (*1) | Available | × | × | Available |
| Withdrawal from bitwallet to bank account (*2) |
× | × | |||
| Deposit / payment via credit card |
〇 | 〇 | |||
| Payment(bitwallet Users) | 〇 | 〇 | |||
| Currency exchange | 〇 | 〇 | |||
| Other services | Signing up for bitwallet account | 〇 | 〇 | ||
| Approval of KYC documents | × | × | |||
| Support desk | Inquiries | × | × |
× Service unavailable during the New year holiday
Deposit / Withdrawal / Payment
| Deposit via bank transfer (*1) | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | × |
| 1-5 Jan,2025 | × |
| 6 Jan,2025 | Available |
| Withdrawal from bitwallet to bank account (*2) | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | × |
| 1-5 Jan,2025 | × |
| 6 Jan,2025 | Available |
| Deposit / payment via credit card | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | 〇 |
| 1-5 Jan,2025 | 〇 |
| 6 Jan,2025 | Available |
| Payment(bitwallet Users) | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | 〇 |
| 1-5 Jan,2025 | 〇 |
| 6 Jan,2025 | Available |
| Currency exchange | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | 〇 |
| 1-5 Jan,2025 | 〇 |
| 6 Jan,2025 | Available |
Other services
| Signing up for bitwallet account | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | 〇 |
| 1-5 Jan,2025 | 〇 |
| 6 Jan,2025 | Available |
| Approval of KYC documents | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | × |
| 1-5 Jan,2025 | × |
| 6 Jan,2025 | Available |
Support desk
| Inquiries | |
| 27 Dec,2024 | Available |
| 28-31 Dec,2024 Sat | × |
| 1-5 Jan,2025 | × |
| 6 Jan,2025 | Available |
× Service unavailable during the New year holiday
Note:
*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day. If you need assistance from the support team, such as rectifying account identification number or remittance name, we will respond to you accordingly on business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request.If you submit a withdrawal request on December 26, 2024, the funds will be reflected in your bank account after December 30, 2024. For withdrawal requests submitted from December 27, 2024, to January 5, 2025, the funds will be reflected after January 7, 2025. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.
Expectations of delay:
■Deposit・Withdrawal
Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.
■Approval of KYC documents・Inquires customer support
bitwallet customer support will only be providing limited services during the period from December 28, 2024 to January 5, 2025. We accept submission of certificates and inquiries, but we will respond to them during business hours.Please note that it may take longer than usual to respond.
Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.