New Account

The team strictly adheres to the Act on Prevention of Transfer of Criminal Proceeds in conducting a thorough and meticulous identity verification process to protect and ensure users funds are safe and secure on bitwallet. All users are required to submit a total of three documents: Photo Identification (driving license, passport, etc.), ID Selfie and Proof of Current Address.

• 1． Photo Identification

  For bitwallet Personal Account application, you will need to upload one of the documents below (the document must show the name and date of birth of the applicant).

  Identification Document	What to Provide
  Driving License or Certification of Driving History	Provide front and back of the document
  Travel Document (Passport)	Provide the page where your image is shown in the document
  Identity (My Number) Card	Provide front(shows your image) and back of the document

  • Only accept document issued by the government and must show same information (name, date of birth and address) as the registered information.
  • Expired identity document will not be accepted as an Identification Document.
  • (My Number) Notification Card will not be accepted as an Identification Document.

  ■ Image Example

  

  < Front >

  • Kindly provide a scanned copy or photographed document in electronic file format such as .GIF, .JPG, .TIF, .PDF, etc.

• 2． ID Selfie

  ID Selfie is an online identity verification process that has been has been adopted by various Western countries recently. For ID Selfie picture taking, the user is required to write the authentication code showed on the device, as well as the present date on a paper. Then, proceed to take a picture while holding the paper and the identity document in front of the camera.

  • Kindly follow the step showed on your device one at a time. This enables a similar process to a face to face verification.

  Before you start

  • Prepare a pen, a blank paper and your identity document.
  • Ensure there is ample space to write the required details.

  * Kindly read the following to prevent any upload of incomplete document.

  • The document used for ID Selfie is identical to the one you have uploaded separately.
  • Always provide both your identity document and ID Selfie for each ID Authentication process.
  • The authenticaion code showed on your device are randomised and changes every time you restart a ID Selfie picture taking.
  • Ensure you have written the authenticaion code and date in the format as shown on your device.
  • Please note that you have to provide your identity document for picture taking.

  ■ Image Example

  

  < Photographed Image example >

  • Kindly check all documents and images are uploaded before moving from the webpage or closing it.
  • Kindly refrain from refreshing the page while the documents and images are uploading.
  • Kindly complete the authentication process within the time given. The process will restart if it is left idle for 15 minutes.
  • Kindly provide the document in electronic file format such as .JPG, .PDF, etc.

  Unaccepted ID Selfie Verification

  The images below show the unaccepted cases when uploading an ID Selfie due to the inability to verify an identity. Kindly check before uploading your ID Selfie. ■ Inability to verify document due to unclear image The document is cropped out of the image. Ensure the document is fully visible in the image. The image is out of focus and the document appeared to be blurry. Ensure the focus is on the document in the image. The image does not show you holding all required documents. Ensure it shows the authentication code, present date and your identity document. ■ Inability to verify user The user is cropped out of the image. Ensure the user is fully visible in the image. Fraud cases are seen in the industry recently where people perfom unauthorised credit card transactions with forged identity documents of another individual. As such, the bitwallet team is preventing the occurrence of such incidents by strengthening the identity verifcation process on our platform. We will not hesitate to report any suspicious transactions and usage to the respective judicial system and card company.

• 3． Proof of Current Address

  For bitwallet Personal Account application, you will need to upload one of the documents below (the document must be within 6 months from the issued date).

  Proof of Current Address	What to Provide
  Utility Bill or Receipt	Electricity, Gas, Water or NHK Bill
  Bank or Credit Card Statements
  Residence Card copy	Within 6 months for the date of issued and without indication of Individual Number (My Number) Please black out Individual Number (My Number) before submitting.
  Seal Registration Certificate

  • Must show current address
  • Name shown must be same as registered name
  • Ensure document is submitted within 6 months from the issued date.
  • Ensure document shows the source of issue.

  ■ Image Example

  

  • Kindly submit a scanned copy or photographed document in electronic file format such as .GIF, .JPG, .TIF, .PDF, etc.

• 4． Documents Required for Business User (Business Account only)

  For bitwallet Business Account application, you will need to upload one of the documents below (the document must show the name and address).

  Business Verification Documents	What to Provide
  Business Profile	Include beneficiary owner's information
  Notary Public	Certified True Copy
  Certificate of Incorporation	Certified True Copy
  Current Company Statement or Company Extract
  Business Registration Certificate

  • Kindly note that user from different country may be required to upload other necessary documents for further verification. Please contact the support team for more information.

• 5． Proof of Current Company Address (Business Account)

  For bitwallet Business Account application, you will need to upload one of the documents below (the document must be within 6 months from the issued date).

  Proof of Current Company Address	What to Provide
  Utility Bill or Receipt	Electricity, Gas, Water or NHK Bill
  National or Local Tax Bill or Receipt
  Bank or Credit Card Statements
  Seal Registration Certificate

  • Kindly submit a scanned copy or photographed document in electronic file format such as .GIF, .JPG, .TIF, .PDF, etc.

The information given by users are encrypted with SSL (Secure Sockets Layer) during the sending of information to safeguard all sensitive data. Also, mybitwallet adheres to the Privacy Policy in protecting users' information against loss, damage, leakage and unauthorized access, ensuring a safe platform for users.