New Account

In accordance with the "Act on Prevention of Transfer of Criminal Proceeds", bitwallet requires thorough identity verification to protect your valuable assets. Therefore, we ask you to submit your "Identity Verification Document" and "Current Address Verification Document".

• 1． Identity verification documents

  We will ask you to submit a photo identification of the person who register the wallet (individual) and a selfie (facial recognition).

  Identity verification with photo

  Please submit one of the following: driver's license, My Number card (Subject to Japan residents only) or passport.

  Requirements

  • Identification documents must be issued by a government agency and must show the same name and date of birth as the registered information on bitwallet.
  • An expired ID card cannot be used as an identity verification document.
  • Please note that the temporary notification card that notifies you of your personal “my number card” cannot be used as an identity verification document.
  • A valid passport is required for non-Japanese and Japanese nationals residing outside Japan.

  Driver's license

  Please submit the front and back of your driver's license.

  ■ Refer to the following image as an example

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    ( Front )

  • 

    ( Back )

  Passport

  Please submit the page with your photo and signature.

  ■ Refer to the following image as an example

  

  My Number Card

  Please submit the front and back of the card.

  * Please hide the personal number and barcode.

  ■ Refer to the following image as an example

  • 

    ( Front )

  • 

    ( Back )

  Selfie (face recognition)

  In order to confirm that you have submitted your information in person, we have introduced a face recognition procedure.

  * Please be sure to follow the steps displayed on the screen. This allows us to verify your identity online.

  Preparation before starting

  • Please have your photo identification documents ready.
  • Please remove any items that cover your face, such as masks, hats, sunglasses, and headphones.
  • Please take pictures in a well-lit surrounding.
  • Please prepare a device with a camera and set the access permission for the camera.

  * If you are using a non-camera-equipped device, you can switch to a mobile device from the screen for selecting the document submission method.

  Notification

  • If you are using iOS, please use Safari browser. If you are using Android or PC, please use Chrome browser.
  • When switching from a PC to a mobile device, please keep the original screen of the PC open until the procedure is completed.

• 2． Proof of Current Address

  You will be required to submit one of the following documents (within 3 months of the date of issue) showing the current address of the account holder (individual).

  • Utility bills and receipts
  • Official document issued from government services
  • Bank/credit card company statements and invoices (For residents in Japan)
  • Copy of residence certificate (For residents in Japan)
  • Certificate of seal registration (For residents in Japan)
  • Certificate of tax payment (For residents in Japan)

  *If your personal number (My Number) is written on the documents, please hide it so it cannot be seen.

  Requirement

  • 1) The name and current address must match the applicant's details registered on the account. (Only documents with the name and current address printed on them are valid.)
  • 2) The issuer/letterhead must be printed on the document.
  • 3) The date of issue must be printed within 3 months of the time of document approval (please submit well in advance of the deadline).
  • 4) Please prepare a document that shows all the above items on the same sheet of paper (incomplete documents will not be accepted).
  • 5) ID materials (driver's license, My Number card) are not accepted as current address confirmation materials.

  ■ Refer to the following image as an example

  • 

  • 

  *Please submit data in digital format (GIF, JPG, PDF, etc.) that has been scanned or photographed with a camera such as a smartphone, without any editing work done.

  ■ Materials that will not be accepted

  • 

  • The date of publication is not indicated.
    Please open up the document so that the entire document can be seen or submit another document.

  • 

  • The document is in an envelope and all the required information cannot be seen on the same sheet of paper.
    Please remove the document from the envelope and take a picture of it.

  • 

  • The entire document is not photographed, and all the required information cannot be confirmed.
    Please take a picture of the document so that it can be seen from edge to edge.

• 3． Documents Required for Business User (Business Account only)

  Please submit the following documents (Documents must have your name and address stated on it) of the wallet owner(corporate).
  Please submit the documents that are within 6 months of the issue date.

  Business Verification Documents	What to Provide
  Business Profile	Please submit all pages of the documents. You may also submit all pages of articles of incorporation approved by public authorities.

  *Kindly note that user from different country may be required to upload other necessary documents for further verification. Please contact the support team for more information.
  *Please submit data in digital format (GIF, JPG, PDF, etc.) that has been scanned or photographed with a camera such as a smartphone, without any editing work done.

• 4． Certificates with official seal　(Business Account only)

  Required to submit the documents of the business owner as follows.

  Business Verification Documents	What to Provide
  Certificates with official seal	Please submit within 6 months of the issue date. Please take a picture so that you can clearly see the entire document.

  *Please submit data in digital format (GIF, JPG, PDF, etc.) that has been scanned or photographed with a camera such as a smartphone, without any editing work done.

• 5． Proof of Current Company Address (Business Account)

  For bitwallet Business Account application, you will need to upload one of the documents below (the document must be within 6 months from the issued date).

  Proof of Current Company Address	What to Provide
  Utility Bill or Receipt	Electricity, Gas or Water Bill
  National or Local Tax Bill or Receipt
  Bank or Credit Card Statements

  *Please submit data in digital format (GIF, JPG, PDF, etc.) that has been scanned or photographed with a camera such as a smartphone, without any editing work done.

• 6． Authorisation proof of account operator and decision maker on behalf of the company (Only for Business account)

  Please submit all the following documents.

  Authorisation proof of account operator and decision maker on behalf of the company	What to Provide
  Authorisation proof of account operator and decision maker on behalf of the company	Click here to download the documents (Japanese Version)
  Identification documents of all account operators and decision makers
  Proof of the current address of all the account operators and decision makers
  Certificate of registered seals for all of the account operators and decision makers

  *Please submit data in digital format (GIF, JPG, PDF, etc.) that has been scanned or photographed with a camera such as a smartphone, without any editing work done.

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