Notice on the business operations
Thank you for using bitwallet.
Support desk will be closed on the following dates due to employee training.
■August 14th, 2025 (Thursday) and August 15th, 2025 (Friday)
bitwallet service can still be used as usual except for some services.
Please see the following table for more information.
| Service | Content |
| Deposit via bank transfer *1 | Deposit wiIt be reflected in your account on the next business day, If support desk assistance is required, we will respond in order on our business days. |
| Withdrawal from bitwallet to bank account *2 | If a request is made on 12th Aug (Tue), the earliest possible deposit will be on 14th Aug (Thu). For requests made between 13th Aug (Wed) and 17th Aug (Sun), the earliest deposit will be on 19th Aug (Tue). |
| Approval of KYC documents | We will process with approvals accordingly on business days. Documents can still be uploaded and submitted to the bitwallet platform. |
| Inquiries | We will respond accordingly on business days. If you have any questions, please contact us using the inquiry form. |
*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. Deposit via credit card is available as usual.
*2. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.
Expectations of delay:
Kindly expected that deposit and withdrawal procedures will be crowded during the above period. Please complete the procedure in advance in case of delay. In addition, it may take longer than usual to respond to inquiries and approve documents.
Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.