Connection Failure Notice
On Tuesday, October 31, 2023, around 11:00 p.m. (GMT+0), some users were unable to log in due to a connection failure.This problem was resolved around 1:00 a.m.
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NEWS
List of new services and press release
News & Press Release
bitwallet service release and announcement.
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Notification of Emergency System Maintenance
System maintenance will be conducted during the following dates and times.
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Notice on the business operations
Support desk will be closed on the following dates due to employee training.
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JCB Card Deposit Service Fully Restored
We would like to inform you that the recent issue regarding JCB card deposits has been resolved. The JCB deposit system is now fully restored and operational.
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Regarding credit card payment system
Credit card payments cannot be made by VISA/JCB card at the moment.
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Information on the business operations during the Golden Week Holiday.
During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
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Notice of bank deposit system update
We have updated bank deposit system in order to reflect deposits via bank transfer more efficiently. Please kindly check account details carefully before making
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Notice of system maintenance for deposit service
We will be performing system maintenance as follows. As a result, the following service(s) will not be available during the following period:
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Notice of bitwallet system issue
There has been a trouble in some payments by bitwallet from approximately 8:00 (Singapore time) to 11:00 on Dec. 9, 2022.
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Please take note on impersonation Twitter account
Imposter Twitter account(s) of bitwallet have been identified. Kindly note that the official bitwallet twitter account is as follows,
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Updates on the business operations during the New Year holiday.
Please refer to the following table on service availability during the New year holiday period.
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System Maintenance Notice
System maintenance will be performed as follows.As a result, the service will be completely suspended at the following times: Estimated Maintenance Date and Tim
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Notice on the business operations
Support desk will be closed on the following dates due to employee training. Monday 15 August 2022 and 16 Tuesday August, 2022
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Credit Card Usage Announcement
In order to further strengthen security, we will change the following procedures for credit card usage from Mon,08/01/2022.
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Information on the business operations during the Golden Week Holiday.
During the Golden Week Holiday period, we will operate as usual, but some services will not be available. Please see the following table for the handling of ind
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Notice on completion of system maintenance for deposit service
The system maintenance for deposit service (bank transfer) has been completed.
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Notice of system maintenance for deposit service
We will be carrying out system maintenance as follows. As a result, the following service(s) may be unavailable during the system maintenance period. Deposit se
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Information on the business operations during the New Year holiday.
During the New year holiday period, we will operate as usual, but some services will not be available. Please see the following table for the handling of indivi
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Please beware of phishing email.
we have identified phishing emails that tries to portray themselves as bitwallet. If you receive any suspicious phishing email, please delete it immediately wit
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Information on the business operations during the Silver Week holiday.
During the Japan silver week holiday period, we will operate as usual but some services will not be available. Please see the following table for the handling o
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