Credit Card Usage Announcement
In order to further strengthen security, we will change the following procedures for credit card usage from Mon,08/01/2022.
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NEWS
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Information on the business operations during the Golden Week Holiday.
During the Golden Week Holiday period, we will operate as usual, but some services will not be available. Please see the following table for the handling of ind
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Notice on completion of system maintenance for deposit service
The system maintenance for deposit service (bank transfer) has been completed.
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Notice of system maintenance for deposit service
We will be carrying out system maintenance as follows. As a result, the following service(s) may be unavailable during the system maintenance period. Deposit se
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Information on the business operations during the New Year holiday.
During the New year holiday period, we will operate as usual, but some services will not be available. Please see the following table for the handling of indivi
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Please beware of phishing email.
we have identified phishing emails that tries to portray themselves as bitwallet. If you receive any suspicious phishing email, please delete it immediately wit
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Information on the business operations during the Silver Week holiday.
During the Japan silver week holiday period, we will operate as usual but some services will not be available. Please see the following table for the handling o
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Notice of bitwallet system delay
There were some delay in transactions and logging in to respective bitwallet account today, approximately 13:30 (Singapore time) on July 30, 2021.
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Closure Notice during Golden Week holiday 2021
As the Golden Week Holiday is around the corner, please be informed that we will be closed during the upcoming Golden Week holiday, and some services will not b
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Japan Net Bank changed its company name to PayPay Bank
As of April 5, 2021, Japan Net Bank, Ltd. changed its name to PayPay Bank, Ltd.. From April 22 (Thursday), 2021, the names of the withdrawal banks already r
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Introduction of a new online verification system
We are pleased to introduce a new online verification system for users to submit verification documents during account creation.
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Notice on restoration of card deposit system
Previously, JCB card transactions were unable to transact as the credit card payment company was experiencing system failure. We are pleased to annouce that the
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Notice on change of payment fee calculation
Starting from today, December 18, 2020 (Friday), the calculation method of the deposit fee for credit card deposit will be changed.
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Notice on change of maximum amount for VISA card payment
Starting from today, December 18, 2020 (Friday), we will change the maximum amount limit for VISA card in order to strengthen the security of credit card paymen
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Operation Hours Updates for Upcoming 2020/2021 New Year Holiday.
As the year is coming to an end, please be informed that we will be closed during the upcoming new years holiday, and some services will not be available.
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Maintenance of Credit Card Deposit service
We would like to inform you that we are experiencing a system error in JCB credit/debit card transactions due to credit card payment service companys system fa
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Notice of system maintenance due to upgrade of billing/payment function
We will be upgrading the billing and payment functions to provide convenience and better payment experience.
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Notice on withdrawal fee discount campaign and withdrawal limitations
We would like to thank everyone for supporting bitwallet, therefore we have prepared this Withdrawal Fee Discount Campaign.
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Updates on Trial account transaction restrictions
Transaction restrictions for trial accounts will be implemented and take effect on 1st October 2020 to strengten the security of bitwallet.
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Temporary Suspension of bitwallet Customer Support Services
Kindly note that bitwallet customer support service will not be available during the following period as employees will be undergoing staff training.
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