Updates on the business operations during the New Year holiday.

Service

2022.12.08

Thank you for using bitwallet.

Please refer to the following table on service availability during the New year holiday period.

		29-Dec, 2022	30-Dec, 2022	31-Dec, 2022	01-Jan, 2023	02-Jan, 2023	03-Jan, 2023	04-Jan, 2023
	Service	Thur	Fri	Sat	Sun, PH	Mon	Tue	Wed
Deposit / Withdrawal Payment	Deposit via bank transfer (*1)	Available	△	×	×	×	×	Available
	Withdrawal from bitwallet to bank account (*2)		〇	×	×	×	×
	Deposit / payment via credit card		〇	〇	〇	〇	〇
	Payment(bitwallet Users)		〇	〇	〇	〇	〇
	Payment Request		〇	〇	〇	〇	〇
	Currency exchange		〇	〇	〇	〇	〇
Other services	Signing up for bitwallet account		〇	〇	〇	〇	〇
Other services	Approval of KYC documents		×	×	×	×	×
Customer Service	Inquiry customer support		×	×	×	×	×

〇	Service is available as usual
△	Service is partially available
×	Service unavailable during New Year holiday

Note:

*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day. Deposit via credit card is available as usual.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit a withdrawal request from December 29, 2022 to January 3, 2023, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Deposit / Withdrawal Remittance

Deposit via bank transfer (*1)
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	△
31-Dec,2022 Sat	×
01-Jan,2023 Sun,PH	×
02-Jan,2023 Mon	×
03-Jan,2023 Tue	×
04-Jan,2023 Wed	Available

Withdrawal from bitwallet to bank account (*2)
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	〇
31-Dec,2022 Sat	×
01-Jan,2023 Sun,PH	×
02-Jan,2023 Mon	×
03-Jan,2023 Tue	×
04-Jan,2023 Wed	Available

Deposit / payment via credit card
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	〇
31-Dec,2022 Sat	〇
01-Jan,2023 Sun,PH	〇
02-Jan,2023 Mon	〇
03-Jan,2023 Tue	〇
04-Jan,2023 Wed	Available

Payment(bitwallet Users)
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	〇
31-Dec,2022 Sat	〇
01-Jan,2023 Sun,PH	〇
02-Jan,2023 Mon	〇
03-Jan,2023 Tue	〇
04-Jan,2023 Wed	Available

Payment Request
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	〇
31-Dec,2022 Sat	〇
01-Jan,2023 Sun,PH	〇
02-Jan,2023 Mon	〇
03-Jan,2023 Tue	〇
04-Jan,2023 Wed	Available

Currency exchange
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	〇
31-Dec,2022 Sat	〇
01-Jan,2023 Sun,PH	〇
02-Jan,2023 Mon	〇
03-Jan,2023 Tue	〇
04-Jan,2023 Wed	Available

Other services

Signing up for bitwallet account
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	〇
31-Dec,2022 Sat	〇
01-Jan,2023 Sun,PH	〇
02-Jan,2023 Mon	〇
03-Jan,2023 Tue	〇
04-Jan,2023 Wed	Available

Approval of KYC documents
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	×
31-Dec,2022 Sat	×
01-Jan,2023 Sun,PH	×
02-Jan,2023 Mon	×
03-Jan,2023 Tue	×
04-Jan,2023 Wed	Available

Customer Service

Inquiry customer support
29-Dec,2022 Thur	Available
30-Dec,2022 Fri	×
31-Dec,2022 Sat	×
01-Jan,2023 Sun,PH	×
02-Jan,2023 Mon	×
03-Jan,2023 Tue	×
04-Jan,2023 Wed	Available

〇	Service is available as usual
△	Service is partially available
×	Service unavailable during New Year holiday

Note:

*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day. Deposit via credit card is available as usual.

Expectations of delay:

■ Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

■ Approval of KYC documents ・ Inquires customer support

bitwallet customer support will only be providing limited services during the period from December 30, 2022 to January 3, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.

Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

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