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Thank you for using bitwallet.
Please refer to the following table on service availability during the New year holiday period.
29-Dec, 2022 |
30-Dec, 2022 |
31-Dec, 2022 |
01-Jan, 2023 |
02-Jan, 2023 |
03-Jan, 2023 |
04-Jan, 2023 |
||
Service |
Thur |
Fri |
Sat |
Sun, |
Mon |
Tue |
Wed |
|
Deposit /
Payment |
Deposit via bank transfer (*1) |
Available |
△ |
× |
× |
× |
× |
Available |
Withdrawal from bitwallet |
〇 |
× |
× |
× |
× |
|||
Deposit / payment via |
〇 |
〇 |
〇 |
〇 |
〇 |
|||
Payment(bitwallet Users) |
〇 |
〇 |
〇 |
〇 |
〇 |
|||
Payment Request |
〇 |
〇 |
〇 |
〇 |
〇 |
|||
Currency exchange |
〇 |
〇 |
〇 |
〇 |
〇 |
|||
Other services |
Signing up for bitwallet account |
〇 |
〇 |
〇 |
〇 |
〇 |
||
Approval of KYC documents |
× |
× |
× |
× |
× |
|||
Customer Service |
Inquiry customer support |
× |
× |
× |
× |
× |
〇 |
Service is available as usual |
△ |
Service is partially available |
× |
Service unavailable during New Year holiday |
Note:
*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day. Deposit via credit card is available as usual.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit a withdrawal request from December 29, 2022 to January 3, 2023, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.
Deposit / Withdrawal Remittance
Deposit via bank transfer (*1) | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
△ |
31-Dec,2022 Sat |
× |
01-Jan,2023 Sun,PH |
× |
02-Jan,2023 Mon |
× |
03-Jan,2023 Tue |
× |
04-Jan,2023 Wed |
Available |
Withdrawal from bitwallet to bank account (*2) | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
〇 |
31-Dec,2022 Sat |
× |
01-Jan,2023 Sun,PH |
× |
02-Jan,2023 Mon |
× |
03-Jan,2023 Tue |
× |
04-Jan,2023 Wed |
Available |
Deposit / payment via credit card | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
〇 |
31-Dec,2022 Sat |
〇 |
01-Jan,2023 Sun,PH |
〇 |
02-Jan,2023 Mon |
〇 |
03-Jan,2023 Tue |
〇 |
04-Jan,2023 Wed |
Available |
Payment(bitwallet Users) | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
〇 |
31-Dec,2022 Sat |
〇 |
01-Jan,2023 Sun,PH |
〇 |
02-Jan,2023 Mon |
〇 |
03-Jan,2023 Tue |
〇 |
04-Jan,2023 Wed |
Available |
Payment Request | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
〇 |
31-Dec,2022 Sat |
〇 |
01-Jan,2023 Sun,PH |
〇 |
02-Jan,2023 Mon |
〇 |
03-Jan,2023 Tue |
〇 |
04-Jan,2023 Wed |
Available |
Currency exchange | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
〇 |
31-Dec,2022 Sat |
〇 |
01-Jan,2023 Sun,PH |
〇 |
02-Jan,2023 Mon |
〇 |
03-Jan,2023 Tue |
〇 |
04-Jan,2023 Wed |
Available |
Other services
Signing up for bitwallet account | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
〇 |
31-Dec,2022 Sat |
〇 |
01-Jan,2023 Sun,PH |
〇 |
02-Jan,2023 Mon |
〇 |
03-Jan,2023 Tue |
〇 |
04-Jan,2023 Wed |
Available |
Approval of KYC documents | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
× |
31-Dec,2022 Sat |
× |
01-Jan,2023 Sun,PH |
× |
02-Jan,2023 Mon |
× |
03-Jan,2023 Tue |
× |
04-Jan,2023 Wed |
Available |
Customer Service
Inquiry customer support | |
29-Dec,2022 Thur |
Available |
30-Dec,2022 Fri |
× |
31-Dec,2022 Sat |
× |
01-Jan,2023 Sun,PH |
× |
02-Jan,2023 Mon |
× |
03-Jan,2023 Tue |
× |
04-Jan,2023 Wed |
Available |
〇 |
Service is available as usual |
△ |
Service is partially available |
× |
Service unavailable during New Year holiday |
Note:
*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day. Deposit via credit card is available as usual.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit a withdrawal request from December 29, 2022 to January 3, 2023, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.
Expectations of delay:
■ Deposit・Withdrawal
Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.
■ Approval of KYC documents ・ Inquires customer support
bitwallet customer support will only be providing limited services during the period from December 30, 2022 to January 3, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.
Please note that it may take longer than usual to respond.
Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.
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