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Updates on the business operations during the New Year holiday.

Updates on the business operations during the New Year holiday.

Service

2022.12.08

Thank you for using bitwallet.

Please refer to the following table on service availability during the New year holiday period.

     

29-Dec,

2022

 

30-Dec,

2022

 

31-Dec,

2022

 

01-Jan,

2023

 

02-Jan,

2023

 

03-Jan,

2023

 

04-Jan,

2023

 

Service

Thur
 

Fri
 

Sat
 

Sun,
PH

Mon
 

Tue
 

Wed
 

Deposit /
Withdrawal

 

Payment

Deposit via bank transfer (*1)

Available

×

×

×

×

Available

Withdrawal from bitwallet
to bank account (*2)

×

×

×

×

Deposit / payment via
credit card

Payment(bitwallet Users)

Payment Request

Currency exchange

Other services

Signing up for bitwallet account

Approval of KYC documents

×

×

×

×

×

Customer Service

Inquiry customer support

×

×

×

×

×

 

Service is available as usual

Service is partially available

×

Service unavailable during New Year holiday

 

Note:

*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day. Deposit via credit card is available as usual.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit a withdrawal request from December 29, 2022 to January 3, 2023, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Deposit / Withdrawal Remittance

Deposit via bank transfer (*1)
29-Dec,2022
Thur
Available
30-Dec,2022
Fri

31-Dec,2022
Sat

×

01-Jan,2023
Sun,PH

×

02-Jan,2023
Mon

×

03-Jan,2023
Tue

×

04-Jan,2023
Wed
Available
Withdrawal from bitwallet to bank account (*2)
29-Dec,2022
Thur
Available
30-Dec,2022
Fri
31-Dec,2022
Sat

×

01-Jan,2023
Sun,PH

×

02-Jan,2023
Mon

×

03-Jan,2023
Tue

×

04-Jan,2023
Wed
Available
Deposit / payment via credit card
29-Dec,2022
Thur
Available
30-Dec,2022
Fri
31-Dec,2022
Sat
01-Jan,2023
Sun,PH
02-Jan,2023
Mon
03-Jan,2023
Tue
04-Jan,2023
Wed
Available
Payment(bitwallet Users)
29-Dec,2022
Thur
Available
30-Dec,2022
Fri
31-Dec,2022
Sat
01-Jan,2023
Sun,PH
02-Jan,2023
Mon
03-Jan,2023
Tue
04-Jan,2023
Wed
Available
Payment Request
29-Dec,2022
Thur
Available
30-Dec,2022
Fri
31-Dec,2022
Sat
01-Jan,2023
Sun,PH
02-Jan,2023
Mon
03-Jan,2023
Tue
04-Jan,2023
Wed
Available
Currency exchange
29-Dec,2022
Thur
Available
30-Dec,2022
Fri
31-Dec,2022
Sat
01-Jan,2023
Sun,PH
02-Jan,2023
Mon
03-Jan,2023
Tue
04-Jan,2023
Wed
Available

Other services

Signing up for bitwallet account
29-Dec,2022
Thur
Available
30-Dec,2022
Fri
31-Dec,2022
Sat
01-Jan,2023
Sun,PH
02-Jan,2023
Mon
03-Jan,2023
Tue
04-Jan,2023
Wed
Available
Approval of KYC documents
29-Dec,2022
Thur
Available
30-Dec,2022
Fri

×

31-Dec,2022
Sat

×

01-Jan,2023
Sun,PH

×

02-Jan,2023
Mon

×

03-Jan,2023
Tue

×

04-Jan,2023
Wed
Available

Customer Service

Inquiry customer support
29-Dec,2022
Thur
Available
30-Dec,2022
Fri

×

31-Dec,2022
Sat

×

01-Jan,2023
Sun,PH

×

02-Jan,2023
Mon

×

03-Jan,2023
Tue

×

04-Jan,2023
Wed
Available

Service is available as usual

Service is partially available

×

Service unavailable during New Year holiday

 

Note:

*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day. Deposit via credit card is available as usual.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit a withdrawal request from December 29, 2022 to January 3, 2023, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

■ Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

■ Approval of KYC documents ・ Inquires customer support

bitwallet customer support will only be providing limited services during the period from December 30, 2022 to January 3, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.


Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

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