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NEWS

List of new services and press release

News & Press Release

bitwallet service release and announcement.

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Important

Please beware of phishing email.

we have identified phishing emails that tries to portray themselves as bitwallet. If you receive any suspicious phishing email, please delete it immediately wit
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 Service

Information on the business operations during the Silver Week holiday.

During the Japan silver week holiday period, we will operate as usual but some services will not be available. Please see the following table for the handling o
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 Important

Notice of bitwallet system delay

There were some delay in transactions and logging in to respective bitwallet account today, approximately 13:30 (Singapore time) on July 30, 2021.
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 Service

Closure Notice during Golden Week holiday 2021

As the Golden Week Holiday is around the corner, please be informed that we will be closed during the upcoming Golden Week holiday, and some services will not b
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 Service

Japan Net Bank changed its company name to PayPay Bank

As of April 5, 2021, Japan Net Bank, Ltd. changed its name to PayPay Bank, Ltd.. From April 22 (Thursday), 2021, the names of the withdrawal banks already r
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 Press

Introduction of a new online verification system

We are pleased to introduce a new online verification system for users to submit verification documents during account creation.
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 Important

Notice on restoration of card deposit system

Previously, JCB card transactions were unable to transact as the credit card payment company was experiencing system failure. We are pleased to annouce that the
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 Important

Notice on change of payment fee calculation

Starting from today, December 18, 2020 (Friday), the calculation method of the deposit fee for credit card deposit will be changed.
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 Important

Notice on change of maximum amount for VISA card payment

Starting from today, December 18, 2020 (Friday), we will change the maximum amount limit for VISA card in order to strengthen the security of credit card paymen
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 Service

Operation Hours Updates for Upcoming 2020/2021 New Year Holiday.

As the year is coming to an end, please be informed that we will be closed during the upcoming new years holiday, and some services will not be available.
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 Important

Maintenance of Credit Card Deposit service

We would like to inform you that we are experiencing a system error in JCB credit/debit card transactions due to credit card payment service companys system fa
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 Maintenance

Notice of system maintenance due to upgrade of billing/payment function

We will be upgrading the billing and payment functions to provide convenience and better payment experience.
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 Important

Notice on withdrawal fee discount campaign and withdrawal limitations

We would like to thank everyone for supporting bitwallet, therefore we have prepared this Withdrawal Fee Discount Campaign.
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 Important

Updates on Trial account transaction restrictions

Transaction restrictions for trial accounts will be implemented and take effect on 1st October 2020 to strengten the security of bitwallet.
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 Important

Temporary Suspension of bitwallet Customer Support Services

Kindly note that bitwallet customer support service will not be available during the following period as employees will be undergoing staff training.
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 Service

Notice of addition of a new currency

We are very pleased to announced that bitwallet has added a new currency to its service. The newly added AUD can be used along with other currencies available
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 Important

Request to configure two-factor authentication for the prevention of unauthorized login

Recently, there has been an increasing number of cases that users E-mail accounts being hacked by a third party. The third party tried to retrieve credentials
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 Important

Maintenance of Credit Card Deposit service

We were informed by the credit card payment processing company that they are currently fixing on a system failure issue, Hence we are unable to process credit a
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 Important

Emergency System Delays Resolved

We would like to inform you that there has been a delay in the login system on 5th May 2020, Tuesday (23:30 SGT). It has been resolved on the same day (23:45 SG
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 Service

COVID-19 Customer Service Update

COVID-19 Customer Service Update
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