NEWS

Service 2020.08.06

Notice of addition of a new currency

We are very pleased to announced that bitwallet has added a new currency to its service. The newly added AUD can be used along with other currencies available

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Important 2020.06.24

Request to configure two-factor authentication for the prevention of unauthorized login

Recently, there has been an increasing number of cases that users E-mail accounts being hacked by a third party. The third party tried to retrieve credentials

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Important 2020.06.12

Maintenance of Credit Card Deposit service

We were informed by the credit card payment processing company that they are currently fixing on a system failure issue, Hence we are unable to process credit a

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Important 2020.05.06

Emergency System Delays Resolved

We would like to inform you that there has been a delay in the login system on 5th May 2020, Tuesday (23:30 SGT). It has been resolved on the same day (23:45 SG

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Service 2020.04.16

COVID-19 Customer Service Update

COVID-19 Customer Service Update

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Important 2020.02.10

Fee Adjustment to Credit Card Payment

In response to the erratic disruptions faced for cards issued in Japan occurring since August 2019, our company - bitwallet has implemented a new payment gatewa

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Service 2019.12.23

Closure Notice during New Year holiday 2020

As the year is coming to an end, please be informed that we will be closed during this new years holiday, and some services will not be available.

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Service 2019.09.11

Temporal changes in withdrawal to sanctioned countries

In accordance with the guidelines for financial institutions, bitwallet has formerly prohibited remittance/withdrawal to regional banks in sanctioned countries.

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Service 2019.05.21

Announcement of new credit card payment: JCB

We are pleased to introduce the new card payment option available on bitwallet platform. Users can now choose to pay with JCB credit card, along with other exis

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Important 2019.02.01

Maintenance of Credit Card Deposit Service Resolved

We would like to inform you that there has been a system error in VISA/MASTER/DINERS/DISCOVER credit/debit card transactions.It has been resolved on the same da

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Important 2019.02.01

Maintenance of Credit Card Deposit service

We would like to inform you that we are experiencing a system error in VISA/MASTER/DINERS/DISCOVER credit/debit card transactions due to credit card payment ser

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Important 2019.01.29

Notice of Part of Change in API Specification

We would like to inform users of the new Transaction ID that will be introduced on our platform starting from 4th February 2019 (Mon). Unlike the current Transa

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Service 2018.12.17

New Year Holiday Notice

Please be informed of the following updates on bitwallet services during the holiday season.

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Press 2018.12.14

bitwallet implements KYC procedures to strengthen compliance and expand global fraud prevention

bitwallet implements KYC procedures to strengthen compliance and expand global fraud prevention

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Important 2018.12.03

Notice of Change in Fee Calculation

bitwallet would like to inform all users of the new fee calculation pertaining to our fiat currency withdrawal services. The following change in fee calculation

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Service 2018.10.22

bitwallet Upgrading to new version

To enhance user experience on our bitwallet platform and to improve usability of the wallet features, the team will be performing a list of staged upgrade on th

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Service 2018.09.10

The launch of brand new bitwallet

We are pleased to inform you that bitwallet has successfully launched our rejuvenated brand identity and enhanced payment features on 10th September 2018.

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Service 2018.08.31

Introducing a brand new mybitwallet

It is with great pleasure to announce, bitwallet will welcome an updated brand identity and newly revamped service website on Monday, 10th August 2018 (10:00 SG

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Important 2018.08.15

Emergency System Delays Resolved

We would like to inform you that there has been a delay in all payment and credit/debit card transactions on 15th August 2018, Monday (9:00 SGT). It has been re

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Important 2018.08.15

Emergency System Delays Announcement

We would like to inform you that we are experiencing a system error in all payment and credit/debit card transactions, as of now 15th August 2018, Monday (9:00

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