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COVID-19 Customer Service Update

COVID-19 Customer Service Update

Service

2020.04.16

Thank you for your support towards bitwallet service.

The Singapore Government has placed strict measures on social distancing and request employees to work from home until further notice.

We will not be able to accept calls from our office number +65 6221 0111 during this period.

Our live chat and support e-mail will remain available.

Due to a large number of incoming e-mails, we would like to seek your patience and understanding while our support team is working efficiently to respond to all e-mails.

For any further assistance, bitwallet team is contactable at support@bitwallet.com

* Live Chat service will be suspended on 5th June.


Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service that suits a wider range of audience.

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PCI DSS 3.2 Assessed to Bitwallet Pte. Ltd. by ICMS-PCI 0287, a QSA for the Payment Card Industry Data Security Standard Council.