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Operation Hours Updates for Upcoming 2020/2021 New Year Holiday.

Operation Hours Updates for Upcoming 2020/2021 New Year Holiday.

Service

2020.12.17

As the year is coming to an end, please be informed that we will be closed during the upcoming new year's holiday, and some services will not be available. Kindly refer to the table below for more updates.

     

30-Dec,

2020

 

31-Dec,

2020

 

01-Jan,

2021

 

02-Jan,

2021

 

03-Jan,

2021

 

04-Jan,

2021

 

Service

Wed

Thur

Fri

Sat

Sun

Mon

Deposit/Withdrawal

 

Transfer within bitwallet users

 

(*3) for Withdrawal

Deposit in via local bank transfer in Japan (*1)

×

×

×

×

Operating

as Usual

Withdraw to local banks in Japan (*1)

×

×

×

×

Deposit in via credit card

∗Operating as usual(*2)

billing/payment request (btw bitwallet users)

Remittance (btw bitwallet users)

Exchange of legal currencies

Application requests

(*3)

bitwallet Account Registration

Application requests

Bank account registration

Customer Support

Via Mail

×

 

Operating hrs is usual

Partially closed

×

Closed

 

Note:

*1. Deposit processing time will depend on both remittance and destination banks response time. We are still accepting your withdrawal request(s) during this period (The estimated settlement period required is approximately 3 to 4 business days since your request made, excluding Saturdays, Sundays and national holidays)

*2. Deposit service via credit card is available as usual

*3. User Support and various approval procedures are handled by our Support Desk.

Bank Deposit
Deposit(s) made via bank transfer from Thur, 31 December 2020 to Sun,3 January 2021 will not be reflected on your wallet account.

※Deposit processing time will depend on both remittance and destination banks response time and will be processed the following business day in case it is made during off-hours.

※For those requests need to be handled by our customer support, we will respond and settle in order from Monday, 4th of January, 2021.

Withdrawal to local banks in Japan
We will continue to accept your withdrawal request(s) during this period and will settle in order once we are back to normal operation on Monday, 4th of January,2021.
∗The estimated settlement period required is around 3 to 4 business days since your request was made, excluding Saturdays, Sundays and national holidays.

However, it is expected that we will receive more withdrawal requests than usual during this period. Kindly arrange your withdrawal request with a sufficient time period.

※Withdrawal request(s) might be settled the following business day depending on handling bank(s).

Customer Support

Our Support Desk Team will not be available from Wednesday, 30 December 2020 to Sunday, 3rd of January and will resume usual operation from 4 January, 2021.

We accept your email inquiries during this period and resume usual operation from Monday, 4 January 2020, and will respond to your reply in order.

We seek your kind understanding and apologies for any inconvenience caused.

We wish you a great year ahead!


Thank you for your continued support as our bitwallet team strive to provide an efficient and versatile digital wallet service that suits a wider range of audience.

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