loading

bitwallet

Search

Language

EN

News

List of new services and press release

Information on the business operations during the Silver Week holiday.

Information on the business operations during the Silver Week holiday.

Service

2021.08.27

Thank you for using bitwallet.

During the Japan silver week holiday period, we will operate as usual but some services will not be available.

Please see the following table for the handling of individual services.

     

18-Sep,

 

19-Sep,

 

20-Sep,

 

21-Sep,

 

22-Sep,

 

23-Sep,

 

24-Sep,

 

25-Sep,

 

26-Sep,

 

 

Services

Sat

Sun

Mon,

PH

Tue

Wed

Thu,

PH

Fri

Sat

Sun

Deposit・Withdrawal

 

Remittance

Deposit via bank transfer (*1)

×

Avail
able

Avail
able

×

Avail
able

Withdrawal from bitwallet to bank account (*2)

×

×

×

×

×

×

Deposit / payment via credit card

Billing / payments between bitwallet accounts

Sending / receiving between bitwallet accounts

Currency exchange

Other services (*3)

Signing up for bitwallet account

Approval of KYC documents (*3)

Customer Service

E-mail customer support

Deposit・Withdrawal Remittance

Deposit via bank transfer (*1)
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

×

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

×

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

Withdrawal from bitwallet to bank account (*2)
18-Sep,2021 Sat

×

19-Sep,2021 Sun

×

20-Sep,2021 Mon,PH

×

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

×

24-Sep,2021 Fri Available
25-Sep,2021 Sat

×

26-Sep,2021 Sun

×

Deposit / payment via credit card
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

Billing / payments between bitwallet accounts
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

Sending / receiving between bitwallet accounts
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

Currency exchange
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

Other services (*3)

Signing up for bitwallet account
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

Approval of KYC documents (*3)
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

Customer Service

E-mail customer support
18-Sep,2021 Sat

19-Sep,2021 Sun

20-Sep,2021 Mon,PH

21-Sep,2021 Tue Available
22-Sep,2021 Wed Available
23-Sep,2021 Thu,PH

24-Sep,2021 Fri Available
25-Sep,2021 Sat

26-Sep,2021 Sun

〇 Service is available as usual
 Service is partially available
× Service unavailable during silver week holiday

Note:
*1. Payments made outside the reception hours of financial institutions (including weekends and holidays) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days (excluding weekends and holidays) from the withdrawal request.
It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

*3. Operation support and approval of various procedures will be handled by the support desk.

Expectations of delay:
Withdrawal requests are expected to be crowded during Silver Week. Thus, processing may take longer than usual. Kindly ensure that you plan your withdrawals early to avoid delays.

In addition, customer support services will be closed on weekends and holidays. We accept inquiries by e-mail, but we will respond to inquiries during business hours. Kindly give us more time to attend to your inquiries.


Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

Copyright © 2013-2021 Bitwallet Service Group All rights reserved.

PCI DSS 3.2 Assessed to Bitwallet Pte. Ltd. by ICMS-PCI 0287, a QSA for the Payment Card Industry Data Security Standard Council.