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Recently, there has been an increasing number of cases that users' E-mail accounts being hacked by a third party. The third party tried to retrieve credentials from the users' email account and attempt to gain unauthorized access into the user's bitwallet account without their consent.
Although we have implemented multiple security measures to detect login attempts that are considered to be unauthorized, we would like to advice all users to set up two-factor authentication to further prevent any unauthorized access.
■ Two-factor authentication configuration
Please set up "Two-factor authentication" to protect your account from unauthorized login.
By configuring the two-factor authentication, every login will require the owner of the account to authorize the access to the account. No third party will be allowed to have access to the users' account even if the account credentials has been obtained externally.
■ Change password
If the same email address and password are set for multiple services including Bitwallet,Changing the password for each service is recommended as it decreases the risk of unauthorized access.
*To change the login password, you need to log in from a web browser such as Google Chrome.
■ Unable to login
If you are unable login because you do not know your password, please re-set your password from the page below.
■ Inquire about unauthorized access
If you have realized any unauthorized actions or transactions have been executed on your behalf, kindly drop an inquiry to us via the inquiry form as follows.
Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service that suits a wider range of audience.
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PCI DSS 3.2 Assessed to Bitwallet Pte. Ltd. by ICMS-PCI 0287, a QSA for the Payment Card Industry Data Security Standard Council.