Information on the business operations during the Golden Week Holiday.

Service

2022.04.14

Thank you for using bitwallet.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.

Please see the following table for the handling of individual services.

		29-Apr, 2022	30-Apr, 2022	1-May, 2022	2-May, 2022	3-May, 2022	4-May, 2022	5-May, 2022	6-May, 2022
	Service	Fri, PH	Sat	Sun	Mon	Tue, PH	Wed, PH	Thur, PH	Fri
Deposit / Withdrawal Remittance	Deposit via bank transfer (*1)	×	×	×	Available	×	×	×	Available
	Withdrawal from bitwallet to bank account (*2)	×	×	×		×	×	×
	Deposit / payment via credit card	〇	〇	〇		〇	〇	〇
	Billing / payments between bitwallet accounts	〇	〇	〇		〇	〇	〇
	Sending / receiving between bitwallet accounts	〇	〇	〇		〇	〇	〇
	Currency exchange	〇	〇	〇		〇	〇	〇
Other services	Signing up for bitwallet account	〇	〇	〇		〇	〇	〇
Other services	Approval of KYC documents	×	×	×		×	×	×
Customer Service	Inquiry customer support	×	×	×		×	×	×

〇	Service is available as usual
×	Service unavailable during Golden Week Holiday

Note:

*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Deposit / Withdrawal Remittance

Deposit via bank transfer (*1)
29-Apr,2022 Fri,PH	×
30-Apr,2022 Sat	×
1-May,2022 Sun	×
2-May,2022 Mon	Available
3-May,2022 Tue,PH	×
4-May,2022 Wed,PH	×
5-May,2022 Thur,PH	×
6-May,2022 Fri	Available

Withdrawal from bitwallet to bank account (*2)
29-Apr,2022 Fri,PH	×
30-Apr,2022 Sat	×
1-May,2022 Sun	×
2-May,2022 Mon	Available
3-May,2022 Tue,PH	×
4-May,2022 Wed,PH	×
5-May,2022 Thur,PH	×
6-May,2022 Fri	Available

Deposit / payment via credit card
29-Apr,2022 Fri,PH	〇
30-Apr,2022 Sat	〇
1-May,2022 Sun	〇
2-May,2022 Mon	Available
3-May,2022 Tue,PH	〇
4-May,2022 Wed,PH	〇
5-May,2022 Thur,PH	〇
6-May,2022 Fri	Available

Billing / payments between bitwallet accounts
29-Apr,2022 Fri,PH	〇
30-Apr,2022 Sat	〇
1-May,2022 Sun	〇
2-May,2022 Mon	Available
3-May,2022 Tue,PH	〇
4-May,2022 Wed,PH	〇
5-May,2022 Thur,PH	〇
6-May,2022 Fri	Available

Sending / receiving between bitwallet accounts
29-Apr,2022 Fri,PH	〇
30-Apr,2022 Sat	〇
1-May,2022 Sun	〇
2-May,2022 Mon	Available
3-May,2022 Tue,PH	〇
4-May,2022 Wed,PH	〇
5-May,2022 Thur,PH	〇
6-May,2022 Fri	Available

Currency exchange
29-Apr,2022 Fri,PH	〇
30-Apr,2022 Sat	〇
1-May,2022 Sun	〇
2-May,2022 Mon	Available
3-May,2022 Tue,PH	〇
4-May,2022 Wed,PH	〇
5-May,2022 Thur,PH	〇
6-May,2022 Fri	Available

Other services

Signing up for bitwallet account
29-Apr,2022 Fri,PH	〇
30-Apr,2022 Sat	〇
1-May,2022 Sun	〇
2-May,2022 Mon	Available
3-May,2022 Tue,PH	〇
4-May,2022 Wed,PH	〇
5-May,2022 Thur,PH	〇
6-May,2022 Fri	Available

Approval of KYC documents
29-Apr,2022 Fri,PH	×
30-Apr,2022 Sat	×
1-May,2022 Sun	×
2-May,2022 Mon	Available
3-May,2022 Tue,PH	×
4-May,2022 Wed,PH	×
5-May,2022 Thur,PH	×
6-May,2022 Fri	Available

Customer Service

Inquiry customer support
29-Apr,2022 Fri,PH	×
30-Apr,2022 Sat	×
1-May,2022 Sun	×
2-May,2022 Mon	Available
3-May,2022 Tue,PH	×
4-May,2022 Wed,PH	×
5-May,2022 Thur,PH	×
6-May,2022 Fri	Available

〇	Service is available as usual
×	Service unavailable during Golden Week Holiday

Note:

Expectations of delay:

■Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

■Approval of KYC documents / Inquiry customer support

bitwallet customer support will only be providing limited services during the period from April 29, 2022 to May 5, 2022. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.

Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

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