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Information on the business operations during the New Year holiday.

Information on the business operations during the New Year holiday.

Service

2021.12.08

Thank you for using bitwallet.

During the New year holiday period, we will operate as usual, but some services will not be available.

Please see the following table for the handling of individual services.

     

29-Dec,

2021

 

30-Dec,

2021

 

31-Dec,

2021

 

01-Jan,

2022

 

02-Jan,

2022

 

03-Jan,

2022

 

04-Jan,

2022

 

Service

Wed
 

Thur
 

Fri
 

Sat,
PH

Sun
 

Mon
 

Tue
 

Deposit /
Withdrawal

 

Remittance

Deposit via bank transfer (*1)

Available

×

×

×

×

Available

Withdrawal from bitwallet to bank account (*2)

×

×

×

×

Deposit / payment via credit card

Billing / payments between bitwallet accounts

Sending / receiving between bitwallet accounts

Currency exchange

Other services

Signing up for bitwallet account

Approval of KYC documents

Customer Service

E-mail customer support

×

 

Service is available as usual

Service is partially available

×

Service unavailable during New Year holiday

 

Note:

*1. Payments made after operational hours of financial institutions (during the New year holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit withdrawal request from December 29, 2021 to January 3, 2022, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Deposit / Withdrawal Remittance

Deposit via bank transfer (*1)
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri

×

01-Jan,2022 Sat,PH

×

02-Jan,2022 Sun

×

03-Jan,2022 Mon

×

04-Jan,2022 Tue Available
Withdrawal from bitwallet to bank account (*2)
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri

×

01-Jan,2022 Sat,PH

×

02-Jan,2022 Sun

×

03-Jan,2022 Mon

×

04-Jan,2022 Tue Available
Deposit / payment via credit card
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri
01-Jan,2022 Sat,PH
02-Jan,2022 Sun
03-Jan,2022 Mon
04-Jan,2022 Tue Available
Billing / payments between bitwallet accounts
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri
01-Jan,2022 Sat,PH
02-Jan,2022 Sun
03-Jan,2022 Mon
04-Jan,2022 Tue Available
Sending / receiving between bitwallet accounts
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri
01-Jan,2022 Sat,PH
02-Jan,2022 Sun
03-Jan,2022 Mon
04-Jan,2022 Tue Available
Currency exchange
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri
01-Jan,2022 Sat,PH
02-Jan,2022 Sun
03-Jan,2022 Mon
04-Jan,2022 Tue Available

Other services

Signing up for bitwallet account
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri
01-Jan,2022 Sat,PH
02-Jan,2022 Sun
03-Jan,2022 Mon
04-Jan,2022 Tue Available
Approval of KYC documents
29-Dec,2021 Wed Available
30-Dec,2021 Thur
31-Dec,2021 Fri
01-Jan,2022 Sat,PH
02-Jan,2022 Sun
03-Jan,2022 Mon
04-Jan,2022 Tue Available

Customer Service

E-mail customer support
29-Dec,2021 Wed Available
30-Dec,2021 Thur

31-Dec,2021 Fri

01-Jan,2022 Sat,PH

×

02-Jan,2022 Sun

03-Jan,2022 Mon

04-Jan,2022 Tue Available

Service is available as usual

Service is partially available

×

Service unavailable during New Year holiday

 

Note:

*1. Payments made after operational hours of financial institutions (during the New year holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit withdrawal request from December 29, 2021 to January 3, 2022, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

■Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

■Approval of KYC documents・E-mail customer support

bitwallet customer support will only be providing limited services during the period from December 30, 2021 to January 3, 2022. We accept submission of certificates and inquiries by e-mail, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.


Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

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