Information on the business operations during the New Year holiday.
Thank you for using bitwallet.
During the New year holiday period, we will operate as usual, but some services will not be available.
Please see the following table for the handling of individual services.
| Service | 29-Dec, 2021 Wed |
30-Dec, 2021 Thur |
31-Dec, 2021 Fri |
01-Jan, 2022 Sat,PH |
02-Jan, 2022 Sun |
03-Jan, 2022 Mon |
04-Jan, 2022 Tue |
|
| Deposit / Withdrawal Remittance |
Deposit via bank transfer (*1) | Available | 〇 | × | × | × | × | Available |
| Withdrawal from bitwallet to bank account (*2) |
〇 | × | × | × | × | |||
| Deposit / payment via credit card | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Billing / payments between bitwallet accounts | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Sending / receiving between bitwallet accounts | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Currency exchange | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Other services | Signing up for bitwallet account | 〇 | 〇 | 〇 | 〇 | 〇 | ||
| Approval of KYC documents | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Customer Service | E-mail customer support | △ | △ | × | △ | △ |
△ Service is partially available
× Service unavailable during New Year holiday
Deposit / Withdrawal Remittance
| Deposit via bank transfer (*1) | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | × |
| 01-Jan,2022 Sat,PH | × |
| 02-Jan,2022 Sun | × |
| 03-Jan,2022 Mon | × |
| 04-Jan,2022 Tue | Available |
| Withdrawal from bitwallet to bank account (*2) | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | × |
| 01-Jan,2022 Sat,PH | × |
| 02-Jan,2022 Sun | × |
| 03-Jan,2022 Mon | × |
| 04-Jan,2022 Tue | Available |
| Deposit / payment via credit card | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | 〇 |
| 01-Jan,2022 Sat,PH | 〇 |
| 02-Jan,2022 Sun | 〇 |
| 03-Jan,2022 Mon | 〇 |
| 04-Jan,2022 Tue | Available |
| Billing / payments between bitwallet accounts | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | 〇 |
| 01-Jan,2022 Sat,PH | 〇 |
| 02-Jan,2022 Sun | 〇 |
| 03-Jan,2022 Mon | 〇 |
| 04-Jan,2022 Tue | Available |
| Sending / receiving between bitwallet accounts | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | 〇 |
| 01-Jan,2022 Sat,PH | 〇 |
| 02-Jan,2022 Sun | 〇 |
| 03-Jan,2022 Mon | 〇 |
| 04-Jan,2022 Tue | Available |
| Currency exchange | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | 〇 |
| 01-Jan,2022 Sat,PH | 〇 |
| 02-Jan,2022 Sun | 〇 |
| 03-Jan,2022 Mon | 〇 |
| 04-Jan,2022 Tue | Available |
Other services
| Signing up for bitwallet account | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | 〇 |
| 01-Jan,2022 Sat,PH | 〇 |
| 02-Jan,2022 Sun | 〇 |
| 03-Jan,2022 Mon | 〇 |
| 04-Jan,2022 Tue | Available |
| Approval of KYC documents | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | 〇 |
| 31-Dec,2021 Fri | 〇 |
| 01-Jan,2022 Sat,PH | 〇 |
| 02-Jan,2022 Sun | 〇 |
| 03-Jan,2022 Mon | 〇 |
| 04-Jan,2022 Tue | Available |
Customer Service
| Inquiry customer support | |
| 29-Dec,2021 Wed | Available |
| 30-Dec,2021 Thur | △ |
| 31-Dec,2021 Fri | △ |
| 01-Jan,2022 Sat,PH | × |
| 02-Jan,2022 Sun | △ |
| 03-Jan,2022 Mon | △ |
| 04-Jan,2022 Tue | Available |
△ Service is partially available
× Service unavailable during New Year holiday
Note:
*1. Payments made after operational hours of financial institutions (during the New year holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. If you submit withdrawal request from December 29, 2021 to January 3, 2022, the funds will be reflected after the 5th. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.
Expectations of delay:
■Deposit・Withdrawal
Deposit and withdrawal requests are expected to be crowded during New year holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.
■Approval of KYC documents・E-mail customer support
bitwallet customer support will only be providing limited services during the period from December 30, 2021 to January 3, 2022. We accept submission of certificates and inquiries by e-mail, but we will respond to them during business hours.
Please note that it may take longer than usual to respond.
Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.