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Information on the business operations during the Golden Week Holiday.

Information on the business operations during the Golden Week Holiday.

Service

2023.04.19

Thank you for using bitwallet.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.

Please see the following table for the handling of individual services.

 

Service

1-May,

2023

Mon

2-May,

2023

Tue

3-May,

2023

Wed,PH

4-May,

2023

Thur,PH

5-May,

2023

Fri,PH

6-May,

2023

Sat

7-May,

2023

Sun

8-May,

2023

Mon

Deposit /
Withdrawal

Payment

Deposit via bank transfer (*1)

Available

Available

×

×

×

×

×

Available

Withdrawal from bitwallet to bank account (*2)

×

×

×

×

×

Deposit / payment via credit card

Payment (bitwallet Users)

Currency exchange

Other services

Signing up for bitwallet account

Approval of KYC documents

×

×

×

×

×

Customer Service

Inquiry support desk

×

×

×

×

×

〇 Service is available as usual
× Service unavailable during Golden Week Holiday

 

Note:

*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If support desk assistance is required, we will respond in order on our business days.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Deposit / Withdrawal / Payment

Deposit via bank transfer (*1)
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH

×

4-May,2023 Thur,PH

×

5-May,2023 Fri,PH

×

6-May,2023 Sat

×

7-May,2023 Sun

×

8-May,2023 Mon Available
Withdrawal from bitwallet to bank account (*2)
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH

×

4-May,2023 Thur,PH

×

5-May,2023 Fri,PH

×

6-May,2023 Sat

×

7-May,2023 Sun

×

8-May,2023 Mon Available
Deposit / payment via credit card
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH
4-May,2023 Thur,PH
5-May,2023 Fri,PH
6-May,2023 Sat
7-May,2023 Sun
8-May,2023 Mon Available
Payment (bitwallet Users)
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH
4-May,2023 Thur,PH
5-May,2023 Fri,PH
6-May,2023 Sat
7-May,2023 Sun
8-May,2023 Mon Available
Currency exchange
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH
4-May,2023 Thur,PH
5-May,2023 Fri,PH
6-May,2023 Sat
7-May,2023 Sun
8-May,2023 Mon Available

Other services

Signing up for bitwallet account
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH
4-May,2023 Thur,PH
5-May,2023 Fri,PH
6-May,2023 Sat
7-May,2023 Sun
8-May,2023 Mon Available
Approval of KYC documents
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH

×

4-May,2023 Thur,PH

×

5-May,2023 Fri,PH

×

6-May,2023 Sat

×

7-May,2023 Sun

×

8-May,2023 Mon Available

Customer Service

Inquiry support desk
1-May,2023 Mon Available
2-May,2023 Tue Available
3-May,2023 Wed,PH

×

4-May,2023 Thur,PH

×

5-May,2023 Fri,PH

×

6-May,2023 Sat

×

7-May,2023 Sun

×

8-May,2023 Mon Available

〇 Service is available as usual
× Service unavailable during Golden Week Holiday

 

Note:

*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If support desk assistance is required, we will respond in order on our business days.


*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

■Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.


■Approval of KYC documents / Inquiry support desk

bitwallet support desk will only be providing limited services during the period from May 3, 2023 to May 7, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.


Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.

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