Information on the business operations during the Golden Week Holiday. | News

	Service	1-May, 2023 Mon	2-May, 2023 Tue	3-May, 2023 Wed,PH	4-May, 2023 Thur,PH	5-May, 2023 Fri,PH	6-May, 2023 Sat	7-May, 2023 Sun	8-May, 2023 Mon
Deposit / Withdrawal Payment	Deposit via bank transfer (*1)	Available	Available	×	×	×	×	×	Available
	Withdrawal from bitwallet to bank account (*2)			×	×	×	×	×
	Deposit / payment via credit card			〇	〇	〇	〇	〇
	Payment (bitwallet Users)			〇	〇	〇	〇	〇
	Currency exchange			〇	〇	〇	〇	〇
Other services	Signing up for bitwallet account			〇	〇	〇	〇	〇
Other services	Approval of KYC documents			×	×	×	×	×
Customer Service	Inquiry support desk			×	×	×	×	×

〇　Service is available as usual
×　Service unavailable during Golden Week Holiday

Note:

*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If support desk assistance is required, we will respond in order on our business days.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Deposit / Withdrawal / Payment

Deposit via bank transfer (*1)
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	×
4-May,2023 Thur,PH	×
5-May,2023 Fri,PH	×
6-May,2023 Sat	×
7-May,2023 Sun	×
8-May,2023 Mon	Available

Withdrawal from bitwallet to bank account (*2)
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	×
4-May,2023 Thur,PH	×
5-May,2023 Fri,PH	×
6-May,2023 Sat	×
7-May,2023 Sun	×
8-May,2023 Mon	Available

Deposit / payment via credit card
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	〇
4-May,2023 Thur,PH	〇
5-May,2023 Fri,PH	〇
6-May,2023 Sat	〇
7-May,2023 Sun	〇
8-May,2023 Mon	Available

Payment (bitwallet Users)
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	〇
4-May,2023 Thur,PH	〇
5-May,2023 Fri,PH	〇
6-May,2023 Sat	〇
7-May,2023 Sun	〇
8-May,2023 Mon	Available

Currency exchange
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	〇
4-May,2023 Thur,PH	〇
5-May,2023 Fri,PH	〇
6-May,2023 Sat	〇
7-May,2023 Sun	〇
8-May,2023 Mon	Available

Other services

Signing up for bitwallet account
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	〇
4-May,2023 Thur,PH	〇
5-May,2023 Fri,PH	〇
6-May,2023 Sat	〇
7-May,2023 Sun	〇
8-May,2023 Mon	Available

Approval of KYC documents
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	×
4-May,2023 Thur,PH	×
5-May,2023 Fri,PH	×
6-May,2023 Sat	×
7-May,2023 Sun	×
8-May,2023 Mon	Available

Customer Service

Inquiry support desk
1-May,2023 Mon	Available
2-May,2023 Tue	Available
3-May,2023 Wed,PH	×
4-May,2023 Thur,PH	×
5-May,2023 Fri,PH	×
6-May,2023 Sat	×
7-May,2023 Sun	×
8-May,2023 Mon	Available

〇　Service is available as usual
×　Service unavailable during Golden Week Holiday

Note:

*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If support desk assistance is required, we will respond in order on our business days.

*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

■Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

■Approval of KYC documents / Inquiry support desk

bitwallet support desk will only be providing limited services during the period from May 3, 2023 to May 7, 2023. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.