Information on the business operations during the Golden Week Holiday.
Thank you for using bitwallet.
During the Golden Week Holiday period, we will operate as usual, but some services will not be available.
Please see the following table for the handling of individual services.
| Service | 29-April, 2024 Mon PH |
30-April,2024 Tue ～ 2-May,2024 Thur |
3-May, 2024 Fri PH |
4-May, 2024 Sat |
5-May, 2024 Sun |
6-May, 2024 Mon PH |
7-May, 2024 Tue |
|
| Deposit / Withdrawal Payment | Deposit via bank transfer (*1) | × | Available | × | × | × | × | Available |
| Withdrawal from bitwallet to bank account (*2) | × | × | × | × | × | |||
| Deposit / payment via credit card | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Payment (bitwallet Users) | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Currency exchange | 〇 | 〇 | 〇 | 〇 | 〇 | |||
| Other services | Signing up for bitwallet account | 〇 | 〇 | 〇 | 〇 | 〇 | ||
| Approval of KYC documents | × | × | × | × | × | |||
| Customer Service | Inquiry support desk | × | × | × | × | × |
× Service unavailable during Golden Week Holiday
Deposit / Withdrawal / Payment
| Deposit via bank transfer (*1) | |
| 29-April,2024 Mon PH | × |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | × |
| 4-May,2024 Sat | × |
| 5-May,2024 Sun | × |
| 6-May,2024 Mon PH | × |
| 7-May,2024 Tue | Available |
| Withdrawal from bitwallet to bank account (*2) | |
| 29-April,2024 Mon PH | × |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | × |
| 4-May,2024 Sat | × |
| 5-May,2024 Sun | × |
| 6-May,2024 Mon PH | × |
| 7-May,2024 Tue | Available |
| Deposit / payment via credit card | |
| 29-April,2024 Mon PH | 〇 |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | 〇 |
| 4-May,2024 Sat | 〇 |
| 5-May,2024 Sun | 〇 |
| 6-May,2024 Mon PH | 〇 |
| 7-May,2024 Tue | Available |
| Payment (bitwallet Users) | |
| 29-April,2024 Mon PH | 〇 |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | 〇 |
| 4-May,2024 Sat | 〇 |
| 5-May,2024 Sun | 〇 |
| 6-May,2024 Mon PH | 〇 |
| 7-May,2024 Tue | Available |
| Currency exchange | |
| 29-April,2024 Mon PH | 〇 |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | 〇 |
| 4-May,2024 Sat | 〇 |
| 5-May,2024 Sun | 〇 |
| 6-May,2024 Mon PH | 〇 |
| 7-May,2024 Tue | Available |
Other services
| Signing up for bitwallet account | |
| 29-April,2024 Mon PH | 〇 |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | 〇 |
| 4-May,2024 Sat | 〇 |
| 5-May,2024 Sun | 〇 |
| 6-May,2024 Mon PH | 〇 |
| 7-May,2024 Tue | Available |
| Approval of KYC documents | |
| 29-April,2024 Mon PH | × |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | × |
| 4-May,2024 Sat | × |
| 5-May,2024 Sun | × |
| 6-May,2024 Mon PH | × |
| 7-May,2024 Tue | Available |
Customer Service
| Inquiry support desk | |
| 29-April,2024 Mon PH | × |
| 30-April,2024 Tue ～ 2-May,2024 Thur | Available |
| 3-May,2024 Fri PH | × |
| 4-May,2024 Sat | × |
| 5-May,2024 Sun | × |
| 6-May,2024 Mon PH | × |
| 7-May,2024 Tue | Available |
× Service unavailable during Golden Week Holiday
Note:
*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If support desk assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.
Expectations of delay:
■Deposit・Withdrawal
Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.
■Approval of KYC documents / Inquiry support desk
bitwallet support desk will only be providing limited services during the period from April 29, 2024 – May 6, 2024 (excluding April 30, 2024 – May 2, 2024). We accept submission of certificates and inquiries, but we will respond to them during business hours.
Please note that it may take longer than usual to respond.
Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.