Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

Frequently Asked Questions (FAQ) : Deposit by Credit/Debit Card

7 Information

Is there a limit to the amount I can deposit by credit card?

The credit/debit card deposit limit is US$5,000 (equivalent) per card. The limit will be reset on the first day of each month.

Is there a limit to the number of credit cards I can register?

The number of credit/debit cards you can register depends on your account status.
Up to 5 cards can be registered for Basic and up to 10 cards for Pro.

Where can I register prepaid cards and bundle cards?

As with credit card registration, you can register from the menu “Deposit” -> “Card Deposit” -> “Register New Card”.

Where can I edit or delete my registered cards?

You can edit or delete a card from the “Remove or Edit ” after selecting the card in the “Card List” on the “Deposit” page of the menu.

Please see the following link for instructions.

For how to edit or delete registered cards

Can I make a credit card deposit at any time?

Credit/debit card deposits are immediately reflected in your wallet in real-time, 24 hours a day, 7 days a week. Once a deposit has been made, it cannot be cancelled. If your deposit is not immediately reflected in your wallet, please contact our support desk.

Click here for the contact form

Which credit card brands can I use?

We accept VISA, MasterCard, Diners Club, American Express, and Discover Card for deposits. Please note that we do not accept withdrawals by credit/debit card. Please use bank wire transfer for withdrawals.

Can I register a card in the name of cardholder other than the registered user?

The name on the card must be the same as your own name and the name registered with bitwallet. We do not accept cards in the name of third parties, including family members. Please note that if there is any discrepancy between the personal information on the credit/debit card and the registered information, the account may be locked for security reasons.


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