Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

Frequently Asked Questions (FAQ) : Defects

2 Information

I get a “Please check your reCAPTCHA” message and cannot log in.

Please delete your browser cache or try accessing the site in incognito mode (private browsing mode). Or, try accessing the site from another browser or device.

What should I do if I experience a malfunction, such as it doesn’t display properly or can’t press a button?

Please try restarting your device, deleting your browser cache or accessing in private mode, and if possible, accessing from another browser.

If the problem persists, please contact us using the contact form with a capture (image) of the relevant page.

Click here for the contact form


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