Frequently asked questions about bitwallet in Q&A format.
14 Information
If your current account status is Trial, you will need to submit verification documents to register your bank account for withdrawals.
Please submit documents for verification (identification and proof of current address) on the “Settings” page of the menu.
The estimated time from withdrawal request to receipt of funds is usually about 3 business days (excluding weekends and holidays).
Withdrawal requests are processed by bitwallet on the next business day.
The time it takes to receive payment depends on the registered bank account.
In addition, if you have a credit card transaction (or Chocom e-money) within one month of the withdrawal request date, please allow appropriate time for the funds to be transferred to your designated bank account. In this case, our staff will contact you.
Payment arrival times vary depending on the bank. Please note that it is difficult to provide an exact arrival time of funds.
If you are unable to confirm receipt of your payment on the scheduled date, please contact our support desk.
Procedures are processed sequentially. Normally, we aim to process your order within 24 hours, excluding weekends and holidays, but please note that you may have to wait depending on the volume of inquiries.
In addition, the support desk will contact you by email if we find any incomplete information. Please check the contents of the email we will send you.
If you wish to withdraw your entire balance, please enter the withdrawal amount minus the withdrawal fee.
For fees, please see the following link.
Withdrawal fees vary by account status.
For more information on the all fees, please see the following link.
The maximum withdrawal amounts are as follows.
[Personal (individual) account]
・5,000USD, 500,000JPY, 5,000EUR / 1 time
・20,000USD / 1 day
*Withdrawal conditions may vary by country and currency
[Business (corporate) account]
1 time Unlimited
1 day Unlimited
The procedure can be done by registering a new overseas bank.
You may register multiple bank accounts for withdrawals.
When registering, please make sure that your bank account information is in the same name as your bitwallet account.
The name of the remittance source is “bitwallet Pte Ltd”.
Although the time it takes to receive payment depends on the recipient, the estimated time from withdrawal request to arrive the funds is about 10 business days (excluding weekends and holidays).
Please note that it may take more than 10 business days depending on the situation of the financial institution.
bitwallet handles four currencies: “Japanese Yen”, “US Dollar”, “Euro”, and “Australian Dollar”, and accepts withdrawals denominated in “Japanese Yen”, “US Dollar”, “Euro”, and “Australian Dollar” for domestic money transfer. Withdrawals can be made to domestic banks such as megabanks, regional banks, Shinkin banks, and online banks. Please refer to the following link for instructions on how to withdraw funds via domestic remittance.
Please see the following link for instructions on how to register your bank account for withdrawals.
For how to register withdrawal bank
In addition, for anti-money laundering purposes, bitwallet will not allow you to register your bank information if your identification documents and proof of current address have not been approved.
Only bank information in your own name will be approved, so that we do not accept any account registration in the name of a third party, including family members.
