Frequently asked questions about bitwallet in Q&A format.
7 Information
Please check your spam folder for an email (reply@bitwallet.com) from bitwallet with a link to open an account. If you did not receive it, please contact our support desk.
You can also use your mobile phone’s carrier email to register. In that case, please set up your email settings to receive emails from the “bitwallet.com” domain.
Please register a mobile phone that can receive SMS.
At this time, we do not provide an application. As long as you can access the website, you can use the service from a smartphone or tablet device. However, it is not available from feature phones.
We apologize for the inconvenience, but please go through the registration process again from the beginning.
No annual membership fee is required.
Only customers 20 years of age or older are eligible to open an account.
Minors are not allowed to register.
Personal accounts are for your personal remittances and receipts. Business (corporate) accounts can be opened by corporations and sole proprietors for business payments and receipts. If you wish to open a Merchant account, please open a Business account first.
There is no limit to the number of accounts you can register, but you will need to provide an email address, phone number, and company name for each account. If you wish to use all the features of bitwallet for each account, you will need to submit a verification document for each account.
