Frequently asked questions about bitwallet in Q&A format.
19 Information
Deposit is reflected in 15 minutes at the earliest during bank opening hours, but if the name of the remittance source does not match the name specified by us, the deposit will be held for processing.
If the name of the remittance source is incorrect, please fill out and attach the necessary information to reflect the deposit using the Reflection of bank deposit request form. We will process your payment upon confirmation.
When making a transfer, please enter your name and the Account identification number assigned to you in the remittance source name field.
Deposits cannot be made by anyone other than the the registered user. Please note that if there is a discrepancy between the name of the bank account from which the money is transfered and the name registered with bitwallet, the deposit cannot be made. If you have already made a deposit, please contact our support desk.
Click here for the contact form
Personal (individual) accounts can only be credited with a bank account in the name of the individual, and business (corporate) accounts can only be credited with a bank account in the name of the corporate.
Please fill out and attach the necessary information to reflect the deposit using the Reflection of bank deposit request form. We will process your payment upon confirmation.
From “Deposit” in the menu after logging in, select “Bank Account” then “Show allocated account information”. By clicking “Send account information to my e-mail”, an email will be sent to your registered email address with the allocated bank account information including the remitter name and account identification number.
Please fill out and attach the necessary information to reflect the deposit using the Reflection of bank deposit request form. We will process your payment upon confirmation.
The fees for bank wire transfer deposits are currently being waived.
For all fees, please check the following link.
The customer is responsible for any bank transfer fees, etc. incurred by the bank.
There is no limit to the amount of money that can be deposited by bank transfer.
For large deposits, we recommend to check with your bank in advance.
After the transfer procedure is completed, the transfer cannot be cancelled. If you do not wish to use bitwallet, you can withdraw the funds after they are reflected in your wallet.
In addition, there is no limit to the amount of money that can be deposited or the number of times it can be deposited when depositing via domestic remittance.
The credit/debit card deposit limit is US$5,000 (equivalent) per card. The limit will be reset on the first day of each month.
The number of credit/debit cards you can register depends on your account status.
Up to 5 cards can be registered for Basic and up to 10 cards for Pro.
As with credit card registration, you can register from the menu “Deposit” -> “Card Deposit” -> “Register New Card”.
You can edit or delete a card from the “Remove or Edit ” after selecting the card in the “Card List” on the “Deposit” page of the menu.
Please see the following link for instructions.
Credit/debit card deposits are immediately reflected in your wallet in real-time, 24 hours a day, 7 days a week. Once a deposit has been made, it cannot be cancelled. If your deposit is not immediately reflected in your wallet, please contact our support desk.
We accept VISA, MasterCard, Diners Club, American Express, and Discover Card for deposits. Please note that we do not accept withdrawals by credit/debit card. Please use bank wire transfer for withdrawals.
The name on the card must be the same as your own name and the name registered with bitwallet. We do not accept cards in the name of third parties, including family members. Please note that if there is any discrepancy between the personal information on the credit/debit card and the registered information, the account may be locked for security reasons.
In the case of an overseas transfer deposit, it usually takes 3 to 5 business days to be reflected in your wallet after the transfer is processed. However, the time it takes for the funds to be reflected in your wallet may take longer than 5 business days, as it depends on your bank’s processing status.
Please note that customers are responsible for bank transfer fees, relay bank charges, etc. when depositing via overseas transfer. There are no restrictions on the amount or number of times you can make a deposit via international money transfer.
For overseas transfer, please contact our support desk if you wish to deposit Japanese yen.
We do not accept criptocurrency.
We apologize for the inconvenience and appreciate your understanding.
