Frequently asked questions about bitwallet in Q&A format.
16 Information
Credit/debit card deposits are immediately reflected in your wallet in real-time, 24 hours a day, 7 days a week. Once a deposit has been made, it cannot be cancelled. If your deposit is not immediately reflected in your wallet, please contact our support desk.
We accept VISA, MasterCard, Diners Club, American Express, and Discover Card for deposits. Please note that we do not accept withdrawals by credit/debit card. Please use bank wire transfer for withdrawals.
The name on the card must be the same as your own name and the name registered with bitwallet. We do not accept cards in the name of third parties, including family members. Please note that if there is any discrepancy between the personal information on the credit/debit card and the registered information, the account may be locked for security reasons.
In the case of an overseas transfer deposit, it usually takes 3 to 5 business days to be reflected in your wallet after the transfer is processed. However, the time it takes for the funds to be reflected in your wallet may take longer than 5 business days, as it depends on your bank’s processing status.
Please note that customers are responsible for bank transfer fees, relay bank charges, etc. when depositing via overseas transfer. There are no restrictions on the amount or number of times you can make a deposit via international money transfer.
For overseas transfer, please contact our support desk if you wish to deposit Japanese yen.
