Deposit is not reflected
Deposit is reflected in 15 minutes at the earliest during bank opening hours, but if the name of the remittance source does not match the name specified by us, the deposit will be held for processing.
If the name of the remittance source is incorrect, please fill out and attach the necessary information to reflect the deposit using the Reflection of bank deposit request form. We will process your payment upon confirmation.
Click here for the Reflection of bank deposit request form
Can a person other than the registered user make a deposit?
Deposits cannot be made by anyone other than the the registered user. Please note that if there is a discrepancy between the name of the bank account from which the money is transfered and the name registered with bitwallet, the deposit cannot be made. If you have already made a deposit, please contact our support desk.
Click here for the contact form
Personal (individual) accounts can only be credited with a bank account in the name of the individual, and business (corporate) accounts can only be credited with a bank account in the name of the corporate.
I entered incorrect information when making a bank deposit.
What are the fees for bank deposits?
The fees for bank wire transfer deposits are currently being waived.
For all fees, please check the following link.
For a list of all fees
The customer is responsible for any bank transfer fees, etc. incurred by the bank.
Is there a limit to the amount of money I can deposit into my account?
There is no limit to the amount of money that can be deposited by bank transfer.
For large deposits, we recommend to check with your bank in advance.