Frequently asked questions about bitwallet in Q&A format.
11 Information
We respond as soon as we receive the documents, and the confirmation process takes as little as 30 minutes.
We may have to keep you waiting depending on traffic congestion.
Please understand in advance.
In addition, your account status will be raised to Basic when all required documents are approved.
If any deficiencies are found, the support desk will contact you by email. Please check the contents and resubmit the documents.
Identification documents and documents verifying current address must be submitted.
[ Identity Verification Document ]
Please submit one photo ID and a selfie (face verification).
[ Proof of Address ]
Please submit a document that shows your current address.
Acceptable documents include utility bills, receipts, or documents issued by government agencies.
The document must have been issued within the past 6 months.
Update your information from Client Menu > Registration Info / Settings.
A proof of address is required.
[ Proof of Address ]
Please submit a document that shows your current address.
Acceptable documents include utility bills, receipts, or documents issued by government agencies.
The document must have been issued within the past 6 months.
For information on how to change your address, please see the following link.
If you wish to change your phone number or mobile number, you can change from “Account” in the menu “Settings”.
If you wish to change your registered name, please contact our support desk.
After logging in to bitwallet, you can check your registered email address in the “Account” section of the “Settings” menu.
You can change your by yourself in the Login information under “Security” section of the “Settings” menu.
Please see the following link for instructions.
Please make sure that there are no spaces or double-byte characters in the middle of your email address.
Please change your phone number to one that can receive SMS. You can change your phone number from “Account” in “Settings” in the menu. If you are unable to change your phone number, please contact our support desk.
Please click on “Forgot Password” on the login screen and click on Reset Password to set it up again. If resetting your login password does not work, please contact our support desk.
You can find a summary in the “Documents Required for Business User” under “New Account” on our website.
