What is a Secure ID?
Secure ID is the password required when requesting a withdrawal or changing security information.
This password is different from the password for bitwallet login and is intended to prevent unauthorized use by third parties.
Frequently Asked Questions (FAQ)
Frequently asked questions about bitwallet in Q&A format.
Frequently Asked Questions (FAQ) : Security
10 Information
I don’t know my Secure ID anymore.
Your Secure ID will be sent to your registered email address by email titled “Send Secure ID” by clicking on “Send” to the right of your Secure ID in the “Account Information” section after selecting “Settings” in the menu.
You can confirm your Secure ID from the link in the email sent to you.
I get an error when I enter my Secure ID.
If an error message appears after entering your Secure ID when requesting a withdrawal or changing your security information, please make sure that you did not enter an incorrect ID and there are no spaces. If you continue to receive an error message after checking, please try resetting your Secure ID.
Please note that a Secure ID is automatically created by the system, so it is not possible to specify a password with string of characters you wish. Please see the following link for instructions on how to reset your password.
What is 2-Factor Authentication?
2-Factor Authentication is an effective way to strengthen your account security by preventing unauthorized access to your information by anyone other than you. 2-Factor Authentication is done by entering the authentication code issued by the authentication app in addition to the password you enter when logging in to bitwallet.
I cannot set up 2-Factor Authentication properly.
Install the authentication app and scan the bitwallet QR code to obtain the authentication code. Once the authentication code is displayed, enter the code into your account to connect it to your account. For detailed instructions, please click on the following link. If you are unable to set up your account, please contact our support desk.
I deleted my 2-Factor Authentication app and can no longer log in.
If you have the QR code or account key that you used when setting up 2-Factor Authentication, you can recover it yourself. Please download the 2-Factor Authentication app again and complete the procedure. If you do not have either of them, please contact us using the contact form so that our support desk will disable the 2-Factor Authentication setting.
I changed the device used for 2-Factor Authentication and can no longer log in.
If you have the QR code or account key that you used when setting up 2-Factor Authentication, you can recover it yourself. Please download the 2-Factor Authentication app again and complete the procedure. If you do not have either of them, please contact us using the contact form so that our support desk will disable the 2-Factor Authentication setting.
I cannot log in due to a 2-Factor Authentication error.
2-Factor Authentication varies depending on the app and device. Please check the app you are using.
If you are unable to authenticate after checking, please contact our support desk about resetting 2-Factor Authentication.
How can I transfer my 2-Factor Authentication settings when I upgrade my device?
The transfer method for each 2-Factor Authentication app is as follows.
[How to transfer Google Authenticator]
① Install “Google Authenticator” on the new device.
② Start “Google Authenticator” on the old device, tap the Menu button (*) and select Transfer accounts.
* The menu button is displayed with “…” for iOS and “⋮” for Android.
③ Select the account you wish to export and proceed to the next screen, where a QR code will be displayed.
④ Launch “Google Authenticator” on the new device and tap “Do you want to import an existing account?”.
⑤ Tap “Scan QR Code” to scan the QR code displayed on the old device’s app screen.
[How to transfer IIJ SmartKey – Internet Initiative Japan Inc.]
① Start “IIJ SmartKey” on the old device.
② On the Settings screen, select each registered service.
③ Select each registered service on the settings screen.
④ Select “IIJ SmartKey” on the new device.
⑤ Tap the New Registration button.
⑥ Scan the QR code displayed on the old device.
⑦ Confirm that the same One Time Password is displayed on the new and old devices.
⑧ Delete the registration service for the old device.
[How to transfer Authy 2-Factor Authentication]
① Start “Authy” on the new device.
② Enter your phone number and authenticate your account via “Phone Call” or “SMS”.
③ Enter the “Backup Password” to unlock the registered service.
What are your security measures?
bitwallet is committed to implementing industry-leading security measures to protect your assets from hacking.
To prevent unauthorized use of your account by third parties, entering an incorrect password more than a certain number of times will activate the account lock.
In addition to passwords, we have also introduced 2-Factor Authentication, which prevents unauthorized use of your account even if a third party obtains your password, as they would not be able to know your passcode without a terminal.