Is there an age limit for opening a personal account?
Only customers 20 years of age or older are eligible to open an account.
Minors are not allowed to register.
Frequently Asked Questions (FAQ)
Frequently asked questions about bitwallet in Q&A format.
Frequently Asked Questions (FAQ) : Highlighted Questions (FAQ)
6 Information
What documents do I need to submit when opening a new wallet?
Identification documents (photo identification and selfie) and documents verifying current address must be submitted.
[Identification documents with photo]
- Driver’s license: Please submit the front and back of the card
- Passport: Please submit the page with your photo and signature
- My number card: Please submit the front and back of the card
[Selfie]
- Your face must be captured in a single image
- A photograph of your face taken by following the on-screen instructions
[Proof of current address]
- Utility bills and receipts
- Bank/credit card company statements and invoices
- Copy of residence certificate
- Certificate of seal registration
- Certificate of tax payment
Details of the materials to be submitted can be found in your account after opening a new wallet.
Deposit is not reflected
Deposit is reflected in 15 minutes at the earliest during bank opening hours, but if the name of the remittance source does not match the name specified by us, the deposit will be held for processing.
If the name of the remittance source is incorrect, please fill out and attach the necessary information to reflect the deposit using the Reflection of bank deposit request form. We will process your payment upon confirmation.
The funds have not arrived in designated bank account on the expected date of receipt.
Payment arrival times vary depending on the bank. Please note that it is difficult to provide an exact arrival time of funds.
If you are unable to confirm receipt of your payment on the scheduled date, please contact our support desk.
I am going to upgrade my device. Is there any procedure I need to follow?
Please check your account information (phone number, email address, and 2-Factor Authentication settings) before switching to a new device. If your registered information is not up-to-date, you may not be able to log in to your account after switching to a new device. Also, please transfer your 2-Factor Authentication to the new device while the old device is still usable.
For details on how to transfer 2-Factor Authentication, please refer to the following link.
I deleted my 2-Factor Authentication app and can no longer log in.
If you have the QR code or account key that you used when setting up 2-Factor Authentication, you can recover it yourself. Please download the 2-Factor Authentication app again and complete the procedure. If you do not have either of them, please contact us using the contact form so that our support desk will disable the 2-Factor Authentication setting.