Deposit is not reflected
You are required to submit a deposit request before making a bank transfer.
Please make sure to review the bank account details, as they may differ for each request.
If you make a transfer without submitting a request in advance, or if the transfer details differ from your request, the deposit will be placed on hold and will not be reflected in your account.
If your completed transfer has not been reflected, please submit the required information and attachments through the Bank Deposit Reflection Request Form. We will process the deposit after confirming the details.
Click here for the Reflection of bank deposit request form
Can a person other than the registered user make a deposit?
Deposits cannot be made by anyone other than the the registered user. Please note that if there is a discrepancy between the name of the bank account from which the money is transfered and the name registered with bitwallet, the deposit cannot be made. If you have already made a deposit, please contact our support desk.
Click here for the contact form
Personal (individual) accounts can only be credited with a bank account in the name of the individual, and business (corporate) accounts can only be credited with a bank account in the name of the corporate.
The bank deposit details do not match the information in my request.
Deposits that do not match the details in your request will be placed on hold.
If this occurs, please submit the required information and attachments through the Bank Deposit Reflection Request Form. We will process the deposit after confirming the details.
Click here for the Reflection of bank deposit request form
What are the fees for bank deposits?
Bank transfer deposits are free of charge.
For all fees, please check the following link.
For a list of all fees
The customer is responsible for any bank transfer fees, etc. incurred by the bank.
Is there a limit to the amount of money I can deposit into my account?
There is no limit to the amount of money that can be deposited by bank transfer.
For large deposits, we recommend to check with your bank in advance.
I have made a bank deposit. Can I cancel it?
After the transfer procedure is completed, the transfer cannot be cancelled. If you do not wish to use bitwallet, you can withdraw the funds after they are reflected in your wallet.
How long does it take for overseas remittances to be reflected in my account?
In the case of an overseas transfer deposit, it usually takes 3 to 5 business days to be reflected in your wallet after the transfer is processed. However, the time it takes for the funds to be reflected in your wallet may take longer than 5 business days, as it depends on your bank’s processing status.
Please note that customers are responsible for bank transfer fees, relay bank charges, etc. when depositing via overseas transfer. There are no restrictions on the amount or number of times you can make a deposit via international money transfer.
Can I deposit Japanese yen from overseas banks?
