Updates on the business operations during the New Year holiday.
Please refer to the following table on service availability during the New year holiday period.
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NEWS
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News & Press Release
bitwallet service release and announcement.
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Beware of Phishing Websites or Scams
As technology continues to advance, there has been a significant increase in fraudulent activities and scams worldwide. We are writing to inform you about the i
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Notice of connection failure (restored)
Due to a system failure, we are experiencing an issue where users are unable to log in from the homepage.
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Notice on the business operations
Support desk will be closed on the following dates due to employee training.
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Announcement of Chocom Payment Fee Update
Starting Monday, July 1, 2024, the Chocom e-money fee will be updated as follows.
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Additional Payment Option in USD (United States Dollar) with JCB/MASTER Card
We are pleased to inform you that you can now make payments in USD (United States Dollar) using a JCB/MASTER card.
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Information on the business operations during the Golden Week Holiday.
During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
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Notice on restoration of card deposit system
Previously, VISA/MASTER/JCB card transactions were unable to transact as the credit card payment company was experiencing system failure. We are pleased to
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Notification of Emergency System Maintenance
System maintenance will be conducted during the following dates and times.
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Additional Payment Option in USD (United States Dollar) with VISA Card
We are pleased to inform you that you can now make payments in USD (United States Dollar) using a VISA card.
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Notification of Emergency System Maintenance
System maintenance will be conducted during the following dates and times.
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Updates on the business operations during the New Year holiday.
Please refer to the following table on service availability during the New year holiday period.
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Connection Failure Notice
On Tuesday, October 31, 2023, around 11:00 p.m. (GMT+0), some users were unable to log in due to a connection failure.This problem was resolved around 1:00 a.m.
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Notification of Emergency System Maintenance
System maintenance will be conducted during the following dates and times.
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Notice on the business operations
Support desk will be closed on the following dates due to employee training.
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JCB Card Deposit Service Fully Restored
We would like to inform you that the recent issue regarding JCB card deposits has been resolved. The JCB deposit system is now fully restored and operational.
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Regarding credit card payment system
Credit card payments cannot be made by VISA/JCB card at the moment.
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Information on the business operations during the Golden Week Holiday.
During the Golden Week Holiday period, we will operate as usual, but some services will not be available.Please see the following table for the handling of indi
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Notice of bank deposit system update
We have updated bank deposit system in order to reflect deposits via bank transfer more efficiently. Please kindly check account details carefully before making
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Notice of system maintenance for deposit service
We will be performing system maintenance as follows. As a result, the following service(s) will not be available during the following period:
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