NEWS

Maintenance 2023.01.23

Notice of bank deposit system update

We have updated bank deposit system in order to reflect deposits via bank transfer more efficiently. Please kindly check account details carefully before making

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Maintenance 2023.01.12

Notice of system maintenance for deposit service

We will be performing system maintenance as follows. As a result, the following service(s) will not be available during the following period:

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Important 2022.12.12

Notice of bitwallet system issue

There has been a trouble in some payments by bitwallet from approximately 8:00 (Singapore time) to 11:00 on Dec. 9, 2022.

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Important 2022.12.09

Please take note on impersonation Twitter account

Imposter Twitter account(s) of bitwallet have been identified. Kindly note that the official bitwallet twitter account is as follows,

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Service 2022.12.08

Updates on the business operations during the New Year holiday.

Please refer to the following table on service availability during the New year holiday period.

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Maintenance 2022.10.17

System Maintenance Notice

System maintenance will be performed as follows.As a result, the service will be completely suspended at the following times: Estimated Maintenance Date and Tim

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Service 2022.07.29

Notice on the business operations

Support desk will be closed on the following dates due to employee training. Monday 15 August 2022 and 16 Tuesday August, 2022

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Important 2022.07.25

Credit Card Usage Announcement

In order to further strengthen security, we will change the following procedures for credit card usage from Mon,08/01/2022.

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Service 2022.04.14

Information on the business operations during the Golden Week Holiday.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available. Please see the following table for the handling of ind

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Maintenance 2022.03.23

Notice on completion of system maintenance for deposit service

The system maintenance for deposit service (bank transfer) has been completed.

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Maintenance 2022.03.17

Notice of system maintenance for deposit service

We will be carrying out system maintenance as follows. As a result, the following service(s) may be unavailable during the system maintenance period. Deposit se

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Service 2021.12.08

Information on the business operations during the New Year holiday.

During the New year holiday period, we will operate as usual, but some services will not be available. Please see the following table for the handling of indivi

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Important 2021.10.26

Please beware of phishing email.

we have identified phishing emails that tries to portray themselves as bitwallet. If you receive any suspicious phishing email, please delete it immediately wit

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Service 2021.08.27

Information on the business operations during the Silver Week holiday.

During the Japan silver week holiday period, we will operate as usual but some services will not be available. Please see the following table for the handling o

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Important 2021.07.30

Notice of bitwallet system delay

There were some delay in transactions and logging in to respective bitwallet account today, approximately 13:30 (Singapore time) on July 30, 2021.

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Service 2021.04.26

Closure Notice during Golden Week holiday 2021

As the Golden Week Holiday is around the corner, please be informed that we will be closed during the upcoming Golden Week holiday, and some services will not b

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Service 2021.04.21

Japan Net Bank changed its company name to PayPay Bank

As of April 5, 2021, Japan Net Bank, Ltd. changed its name to PayPay Bank, Ltd.. From April 22 (Thursday), 2021, the names of the withdrawal banks already r

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Press 2021.03.18

Introduction of a new online verification system

We are pleased to introduce a new online verification system for users to submit verification documents during account creation.

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Important 2021.01.08

Notice on restoration of card deposit system

Previously, JCB card transactions were unable to transact as the credit card payment company was experiencing system failure. We are pleased to annouce that the

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Important 2020.12.18

Notice on change of payment fee calculation

Starting from today, December 18, 2020 (Friday), the calculation method of the deposit fee for credit card deposit will be changed.

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