Notice of system maintenance due to upgrade of billing/payment function
We will be upgrading the billing and payment functions to provide convenience and better payment experience.
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NEWS
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Notice on withdrawal fee discount campaign and withdrawal limitations
We would like to thank everyone for supporting bitwallet, therefore we have prepared this Withdrawal Fee Discount Campaign.
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Updates on Trial account transaction restrictions
Transaction restrictions for trial accounts will be implemented and take effect on 1st October 2020 to strengten the security of bitwallet.
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Temporary Suspension of bitwallet Customer Support Services
Kindly note that bitwallet customer support service will not be available during the following period as employees will be undergoing staff training.
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Notice of addition of a new currency
We are very pleased to announced that bitwallet has added a new currency to its service. The newly added AUD can be used along with other currencies available
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Request to configure two-factor authentication for the prevention of unauthorized login
Recently, there has been an increasing number of cases that users E-mail accounts being hacked by a third party. The third party tried to retrieve credentials
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Maintenance of Credit Card Deposit service
We were informed by the credit card payment processing company that they are currently fixing on a system failure issue, Hence we are unable to process credit a
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Emergency System Delays Resolved
We would like to inform you that there has been a delay in the login system on 5th May 2020, Tuesday (23:30 SGT). It has been resolved on the same day (23:45 SG
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COVID-19 Customer Service Update
COVID-19 Customer Service Update
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Fee Adjustment to Credit Card Payment
In response to the erratic disruptions faced for cards issued in Japan occurring since August 2019, our company - bitwallet has implemented a new payment gatewa
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Closure Notice during New Year holiday 2020
As the year is coming to an end, please be informed that we will be closed during this new years holiday, and some services will not be available.
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Temporal changes in withdrawal to sanctioned countries
In accordance with the guidelines for financial institutions, bitwallet has formerly prohibited remittance/withdrawal to regional banks in sanctioned countries.
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Announcement of new credit card payment: JCB
We are pleased to introduce the new card payment option available on bitwallet platform. Users can now choose to pay with JCB credit card, along with other exis
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Maintenance of Credit Card Deposit Service Resolved
We would like to inform you that there has been a system error in VISA/MASTER/DINERS/DISCOVER credit/debit card transactions.It has been resolved on the same da
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Maintenance of Credit Card Deposit service
We would like to inform you that we are experiencing a system error in VISA/MASTER/DINERS/DISCOVER credit/debit card transactions due to credit card payment ser
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Notice of Part of Change in API Specification
We would like to inform users of the new Transaction ID that will be introduced on our platform starting from 4th February 2019 (Mon). Unlike the current Transa
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New Year Holiday Notice
Please be informed of the following updates on bitwallet services during the holiday season.
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bitwallet implements KYC procedures to strengthen compliance and expand global fraud prevention
bitwallet implements KYC procedures to strengthen compliance and expand global fraud prevention
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Notice of Change in Fee Calculation
bitwallet would like to inform all users of the new fee calculation pertaining to our fiat currency withdrawal services. The following change in fee calculation
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bitwallet Upgrading to new version
To enhance user experience on our bitwallet platform and to improve usability of the wallet features, the team will be performing a list of staged upgrade on th
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