Closure Notice during New Year holiday 2020
As the year is coming to an end, please be informed that we will be closed during this new year’s holiday, and some services will not be available. Kindly refer to the table below.
| Service | 30-Dec, 2019 Mon |
31-Dec, 2019 Tue |
01-Jan, 2020 Wed |
02-Jan, 2020 Thur |
03-Jan, 2020 Fri |
04-Jan, 2020 Sat |
05-Jan, 2020 Sun |
|
| Deposit/Withdrawal Transfer within bitwallet users |
Deposit in via local bank transfer in Japan | 〇 | × | × | × | × | 〇 | 〇 |
| Withdraw to local banks in Japan *Note 1 | 〇 | 〇 | × | 〇 | 〇 | 〇 | 〇 | |
| Deposit in via credit card ＊Chocom is available(VISA/Master) Or Amex/Diners *Note 2 |
〇 | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | |
| billing/payment request (btw bitwallet users) | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | |
| Payment ( btw bitwallet users) | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | |
| Exchange of legal currencies | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | |
| Application requests | bitwallet Account Registration | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 |
| Application requests *Note 3 | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | 〇 | |
| Bank account registration | 〇 | 〇 | × | 〇 | 〇 | 〇 | 〇 | |
| Customer Support | Via Mail | 〇 | 〇 | × | 〇 | 〇 | 〇 | 〇 |
| Via Live chat | 〇 | 9 am -1pm JPN Time |
× | 〇 | 〇 | ー | ー |
Deposit/Withdrawal Transfer within bitwallet users
| Deposit in via local bank transfer in Japan | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | × |
| 01-Jan,2020 Wed | × |
| 02-Jan,2020 Thur | × |
| 03-Jan,2020 Fri | × |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| Withdraw to local banks in Japan *Note 1 | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | × |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| Deposit in via credit card ＊Chocom is available(VISA/Master) Or Amex/Diners *Note 2 | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | 〇 |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| billing/payment request (btw bitwallet users) | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | 〇 |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| Payment ( btw bitwallet users) | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | 〇 |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| Exchange of legal currencies | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | 〇 |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
Application requests
| bitwallet Account Registration | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | 〇 |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| Application requests *Note 3 | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | 〇 |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| Bank account registration | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | × |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
Customer Support
| Via Mail | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 〇 |
| 01-Jan,2020 Wed | × |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | 〇 |
| 05-Jan,2020 Sun | 〇 |
| Via Live chat | |
| 30-Dec,2019 Mon | 〇 |
| 31-Dec,2019 Tue | 9 am -1pm JPN Time |
| 01-Jan,2020 Wed | × |
| 02-Jan,2020 Thur | 〇 |
| 03-Jan,2020 Fri | 〇 |
| 04-Jan,2020 Sat | − |
| 05-Jan,2020 Sun | − |
Note:
*1. Kindly note that the arrival of funds is fully dependent on the withdrawal bank’s business hours.
*2. Deposit by credit card is available via Chocom(VISA/MASTER), AMEX, Diners
*3. If you face any issues with the submission of KYC documents during the holiday period, please wait till the next working day for customer service staff to attend to your account
Bank Deposit
Deposit(s) made via bank transfer from Tue, 31 Dec 2019 to Fri, 3 Jan 2020 will not be reflected on your wallet account.
※Kindly note that bank deposit made on 4 (Sat) and 5 Jan (Sun) may be affected due to different banks’ business hours. Please refer to your bank business hours. Deposits made outside business hours will be processed on the next business day.
※In case of any issue or questions related to bank deposit, customer support will be resumed on 6 Jan.
Withdrawal to local banks in Japan
Withdrawal request(s) made during the new year period will be processed per usual.
※ However, the arrival of funds is fully dependent on the withdrawal bank’s business hours.
Kindly take into considerations of the downtime and arrange withdrawals with sufficient time period.
Customer Support
● Our Support Team for general inquiry will not be available from 1pm on 31 Dec 2019 (Tue) to 1 Jan 2020 (Wed), and will resume usual operation from 2 Jan 2020 (Thu).
We seek your kind understanding and apologies for any inconvenience caused. We wish you a great year ahead!
Thank you for your continued support as our bitwallet team strive to provide an efficient and versatile digital wallet service that suits a wider range of audience.