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Closure Notice during New Year holiday 2020

Closure Notice during New Year holiday 2020

Service

2019.12.23

As the year is coming to an end, please be informed that we will be closed during this new year’s holiday, and some services will not be available. Kindly refer to the table below.

 

 

 

 

 

 

 

30-Dec,

2019

 

31-Dec,

2019

 

01-Jan,

2020

 

02-Jan,

2020

 

03-Jan,

2020

 

04-Jan,

2020

 

05-Jan,

2020

 

Service

Mon

Tue

Wed

Thur

Fri

Sat

Sun

 

 

 

Deposit/Withdrawal

 

Transfer within bitwallet users

 

 

 

Deposit in via local bank transfer in Japan

×

×

×

×

Withdraw to local banks in Japan *Note 1

×

Deposit in via credit card 

*Chocom is available(VISA/Master)

Or Amex/Diners *Note 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

billing/payment request (btw bitwallet users)

Remittance ( btw bitwallet users)

Exchange of legal currencies

 

Application requests

 

bitwallet Account Registration

Application requests *Note 3

Bank account registration

×

 

Customer Support

 

Via Mail

×

Via Live chat

 

9 am -1pm

JPN Time

 

×

 

 

 

 

Note:
*1. Kindly note that the arrival of funds is fully dependent on the withdrawal bank’s business hours.
*2. Deposit by credit card is available via Chocom(VISA/MASTER), AMEX, Diners
*3. If you face any issues with the submission of KYC documents during the holiday period, please wait till the next working day for customer service staff to attend to your account

Bank Deposit
Deposit(s) made via bank transfer from Tue, 31 Dec 2019 to Fri, 3 Jan 2020 will not be reflected on your wallet account.
※Kindly note that bank deposit made on 4 (Sat) and 5 Jan (Sun) may be affected due to different banks’ business hours. Please refer to your bank business hours. Deposits made outside business hours will be processed on the next business day.
※In case of any issue or questions related to bank deposit, customer support will be resumed on 6 Jan.

Withdrawal to local banks in Japan
Withdrawal request(s) made during the new year period will be processed per usual.
※ However, the arrival of funds is fully dependent on the withdrawal bank’s business hours.
Kindly take into considerations of the downtime and arrange withdrawals with sufficient time period.

Customer Support
● Our Support Team for general inquiry will not be available from 1pm on 31 Dec 2019 (Tue) to 1 Jan 2020 (Wed), and will resume usual operation from 2 Jan 2020 (Thu).

We seek your kind understanding and apologies for any inconvenience caused. We wish you a great year ahead!


Thank you for your continued support as our bitwallet team strive to provide an efficient and versatile digital wallet service that suits a wider range of audience.

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