Unauthorized Credit Card Transactions

Account safety

• Set up Two Factor Authentication(2FA) for your bitwallet account.
• Do not share your personal e-mail account and bitwallet account with others.
• Do not authorize anyone else to operate your account.
• Do not create an account on behalf of others.
• Do not make a deposit on behalf of others.
• Do not disclose personal information for others to create an account on behalf of you.

Credit card protection

• If you misplaced your card, kindly contact your bank to cancel your card immediately.
• Monitor your credit card bills and transactions closely.
• Do not share your credit card details with others.
• Do not use a credit card not belonging to you to make a transaction.
• Do not authorize others to use your credit card for transaction purposes.

Check if you have misplaced your credit card.

Kindly check your belongings to ensure your physical credit card is not missing.

Check if any of your family members have recently used your credit card to make an online payment.

Very often, family members of card owners have access to their credit cards.

Check if you are charged for an annual membership.

Memberships are often renewed automatically. Please check with your service provider for more information.

Check with the merchant whom you paid to for the billing descriptor

Track on your recent purchases and verify the items with the invoices provided to you. Invoices can be in a form of physical paper or digital invoices found in your emails.

Check if you are billed for a service with a different name.

There are some merchants who prefer to display the name of the item they offer rather than using the store’s name.

Example: Store of an online fashion store named “Flash Fashion” displayed as “cardigan / blouse / jeans” on your card statement.

There are merchants whose company’s name is displayed on bill instead of its store name.

There are some merchants whose company name is different from its store’s name.

Example: Company name “fashion store Pte Ltd” is displayed on your card statement whereas the store name is “Flash Fashion”.