Notice of bitwallet system delay
There were some delay in transactions and logging in to respective bitwallet account today, approximately 13:30 (Singapore time) on July 30, 2021.
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List of new services and press release
category: Important
bitwallet service release and announcement.
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Notice on restoration of card deposit system
Previously, JCB card transactions were unable to transact as the credit card payment company was experiencing system failure. We are pleased to annouce that the
Notice on change of payment fee calculation
Starting from today, December 18, 2020 (Friday), the calculation method of the deposit fee for credit card deposit will be changed.
Notice on change of maximum amount for VISA card payment
Starting from today, December 18, 2020 (Friday), we will change the maximum amount limit for VISA card in order to strengthen the security of credit card paymen
Maintenance of Credit Card Deposit service
We would like to inform you that we are experiencing a system error in JCB credit/debit card transactions due to credit card payment service companys system fa
Notice on withdrawal fee discount campaign and withdrawal limitations
We would like to thank everyone for supporting bitwallet, therefore we have prepared this Withdrawal Fee Discount Campaign.
Updates on Trial account transaction restrictions
Transaction restrictions for trial accounts will be implemented and take effect on 1st October 2020 to strengten the security of bitwallet.
Temporary Suspension of bitwallet Customer Support Services
Kindly note that bitwallet customer support service will not be available during the following period as employees will be undergoing staff training.
Request to configure two-factor authentication for the prevention of unauthorized login
Recently, there has been an increasing number of cases that users E-mail accounts being hacked by a third party. The third party tried to retrieve credentials
Maintenance of Credit Card Deposit service
We were informed by the credit card payment processing company that they are currently fixing on a system failure issue, Hence we are unable to process credit a