Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

I get an error when I enter my Secure ID.

If an error message appears after entering your Secure ID when requesting a withdrawal or changing your security information, please make sure that you did not enter an incorrect ID and there are no spaces. If you continue to receive an error message after checking, please try resetting your Secure ID.

Please note that a Secure ID is automatically created by the system, so it is not possible to specify a password with string of characters you wish. Please see the following link for instructions on how to reset your password.

Reset your Secure ID

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