Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

I deleted my 2-Factor Authentication app and can no longer log in.

If you have the QR code or account key that you used when setting up 2-Factor Authentication, you can recover it yourself. Please download the 2-Factor Authentication app again and complete the procedure. If you do not have either of them, please contact us using the contact form so that our support desk will disable the 2-Factor Authentication setting.

Click here for the contact form

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