Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

I cannot set up 2-Factor Authentication properly.

Install the authentication app and scan the bitwallet QR code to obtain the authentication code. Once the authentication code is displayed, enter the code into your account to connect it to your account. For detailed instructions, please click on the following link. If you are unable to set up your account, please contact our support desk.

For information on how to set up 2-Factor Authentication

Click here for the contact form

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