Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

How long does it take for funds to be arrived in my bank account after I request a withdrawal?

The estimated time from withdrawal request to receipt of funds is usually about 3 business days (excluding weekends and holidays).
Withdrawal requests are processed by bitwallet on the next business day.
The time it takes to receive payment depends on the registered bank account.

In addition, if you have a credit card transaction (or Chocom e-money) within one month of the withdrawal request date, please allow appropriate time for the funds to be transferred to your designated bank account. In this case, our staff will contact you.

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