Temporary Suspension of bitwallet Customer Support Services
Kindly note that bitwallet customer support service will not be available during the following period as employees will be undergoing staff training.
NEWS
List of new services and press release
category: Important
bitwallet service release and announcement.
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Important
Request to configure two-factor authentication for the prevention of unauthorized login
Recently, there has been an increasing number of cases that users E-mail accounts being hacked by a third party. The third party tried to retrieve credentials
Maintenance of Credit Card Deposit service
We were informed by the credit card payment processing company that they are currently fixing on a system failure issue, Hence we are unable to process credit a
Emergency System Delays Resolved
We would like to inform you that there has been a delay in the login system on 5th May 2020, Tuesday (23:30 SGT). It has been resolved on the same day (23:45 SG
Fee Adjustment to Credit Card Payment
In response to the erratic disruptions faced for cards issued in Japan occurring since August 2019, our company - bitwallet has implemented a new payment gatewa
Maintenance of Credit Card Deposit Service Resolved
We would like to inform you that there has been a system error in VISA/MASTER/DINERS/DISCOVER credit/debit card transactions.It has been resolved on the same da
Maintenance of Credit Card Deposit service
We would like to inform you that we are experiencing a system error in VISA/MASTER/DINERS/DISCOVER credit/debit card transactions due to credit card payment ser
Notice of Part of Change in API Specification
We would like to inform users of the new Transaction ID that will be introduced on our platform starting from 4th February 2019 (Mon). Unlike the current Transa
Notice of Change in Fee Calculation
bitwallet would like to inform all users of the new fee calculation pertaining to our fiat currency withdrawal services. The following change in fee calculation
Emergency System Delays Resolved
We would like to inform you that there has been a delay in all payment and credit/debit card transactions on 15th August 2018, Monday (9:00 SGT). It has been re