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Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

What documents do I need to submit when opening a new wallet?

Identification documents and documents verifying current address must be submitted.

[ Identity Verification Document ]

Please submit one photo ID and a selfie (face verification).

[ Proof of Address ]

Please submit a document that shows your current address.
Acceptable documents include utility bills, receipts, or documents issued by government agencies.
The document must have been issued within the past 6 months.

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