Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

What documents do I need to submit when opening a new wallet?

Identification documents (photo identification and selfie) and documents verifying current address must be submitted.

[Identification documents with photo]

  • Driver’s license: Please submit the front and back of the card
  • Passport: Please submit the page with your photo and signature
  • My number card: Please submit the front and back of the card


  • Your face must be captured in a single image
  • A photograph of your face taken by following the on-screen instructions

[Proof of current address]

  • Utility bills and receipts
  • Bank/credit card company statements and invoices
  • Copy of residence certificate
  • Certificate of seal registration
  • Certificate of tax payment

Details of the materials to be submitted can be found in your account after opening a new wallet.

Current page