Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

How long does it take for my verification documents to be approved?

We respond as soon as we receive the documents, and the confirmation process takes as little as 30 minutes.
We may have to keep you waiting depending on traffic congestion.
Please understand in advance.
In addition, your account status will be raised to Basic when all required documents are approved.
If any deficiencies are found, the support desk will contact you by email. Please check the contents and resubmit the documents.

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