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Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

Deposit is not reflected

Deposit is reflected in 15 minutes at the earliest during bank opening hours, but if the name of the remittance source does not match the name specified by us, the deposit will be held for processing.
If the name of the remittance source is incorrect, please fill out and attach the necessary information to reflect the deposit using the Reflection of bank deposit request form. We will process your payment upon confirmation.

Click here for the Reflection of bank deposit request form

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