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For customer support

For customer support

If you have any questions regarding opening of an account, usage of your account, or our service, please contact us here.

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Available: 24 hours

Operating Hours: Monday to Saturday, 9:00 ~ 17:00 (JST)

If you already have an account, please log in by selecting the button below and contact us.

If you do not have an account or cannot log in, please contact us by selecting the following options.

Inquiry support through voice guidance (Japanese Language)

For general questions, you can also contact us via voice call. In addition, we will respond to all the inquries by e-mail.

Available: 24 hours

Operating Hours: Monday to Saturday, 9:00 ~ 17:00 (JST)

(+81) 050-3204-0823

Personal information provided by you will only be used to respond to your inquiry.We do not use it for any other purpose or provide it to third parties without permission.We will handle your personal information carefully in accordance with our Privacy Policy.

Do you need help?
We are here to assist.

Our support team is dedicated to serving you.

Reach out to us if you any questions regarding our services.

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PCI DSS 3.2 Assessed to Bitwallet Pte. Ltd. by ICMS-PCI 0287, a QSA for the Payment Card Industry Data Security Standard Council.