NEWS

Information on the business operations during the Golden Week Holiday.

Service 2022.04.14

Thank you for using bitwallet.

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.

Please see the following table for the handling of individual services.

Note:
*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Expectations of delay:

■Deposit・Withdrawal

Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.

■Approval of KYC documents / Inquiry customer support

bitwallet customer support will only be providing limited services during the period from April 29, 2022 to May 5, 2022. We accept submission of certificates and inquiries, but we will respond to them during business hours.

Please note that it may take longer than usual to respond.

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Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.