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Frequently Asked Questions (FAQ)

Frequently asked questions about bitwallet in Q&A format.

Can a person other than the registered user make a deposit?

Deposits cannot be made by anyone other than the the registered user. Please note that if there is a discrepancy between the name of the bank account from which the money is transfered and the name registered with bitwallet, the deposit cannot be made. If you have already made a deposit, please contact our support desk.

Click here for the contact form

Personal (individual) accounts can only be credited with a bank account in the name of the individual, and business (corporate) accounts can only be credited with a bank account in the name of the corporate.

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