BERITA

Kemas kini mengenai operasi perniagaan semasa cuti Tahun Baru.

Perkhidmatan 2025.12.12

Terima kasih kerana menggunakan bitwallet.

Sila rujuk jadual berikut mengenai ketersediaan perkhidmatan semasa tempoh cuti Tahun Baru.

Catatan:
*1. Payments made after operational hours of financial institutions (during New year holiday) will be reflected in the account on the next business day.  If you need assistance from the support team, such as rectifying account identification number or remittance name, we will respond to you accordingly on business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request.If you submit a withdrawal request on December 28, 2025, the funds will be reflected in your bank account after December 30, 2025. For withdrawal requests submitted from December 29, 2025, to January 4, 2026, the funds will be reflected after January 6, 2026. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.

Jangkaan kelewatan:

■Deposit・Pengeluaran

Permintaan deposit dan pengeluaran dijangka sesak semasa tempoh cuti Tahun Baru. Oleh itu, pemprosesan mungkin mengambil masa lebih lama daripada biasa. Sila pastikan anda merancang prosedur anda lebih awal untuk mengelakkan kelewatan.

■Kelulusan dokumen KYC・Meminta sokongan pelanggan

bitwallet customer support will only be providing limited services during the period from December 30, 2025 to January 4, 2026. We accept submission of certificates and inquiries, but we will respond to them during business hours.Please note that it may take longer than usual to respond.

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Terima kasih atas sokongan berterusan anda kerana pasukan bitwallet kami akan berusaha untuk menyediakan perkhidmatan dompet digital yang cekap dan serba boleh untuk disesuaikan dengan khalayak yang lebih luas.