{"id":1063,"date":"2023-09-21T17:27:29","date_gmt":"2023-09-21T08:27:29","guid":{"rendered":"https:\/\/bitwallet.com\/?page_id=1063"},"modified":"2026-01-07T11:36:23","modified_gmt":"2026-01-07T02:36:23","slug":"unauthorized-transactions","status":"publish","type":"page","link":"https:\/\/bitwallet.com\/pt\/support\/unauthorized-transactions\/","title":{"rendered":"Transa\u00e7\u00f5es n\u00e3o autorizadas com cart\u00e3o de cr\u00e9dito"},"content":{"rendered":"<div class=\"wp-block-cover alignwide header\"><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"360\" class=\"wp-block-cover__image-background wp-image-1097\" alt=\"\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/mv-support-unauthorizedtransactions-jpg.webp\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-left effect00\">Transa\u00e7\u00f5es n\u00e3o autorizadas com cart\u00e3o de cr\u00e9dito<\/h1>\n\n\n\n<p class=\"effect00 fadeTimeA\">Como prevenir<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group box effect00 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">O que s\u00e3o transa\u00e7\u00f5es n\u00e3o autorizadas com cart\u00e3o?<\/h3>\n\n\n\n<div class=\"wp-block-group effect00 fadeTimeA has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Transa\u00e7\u00f5es n\u00e3o autorizadas com cart\u00e3o s\u00e3o transa\u00e7\u00f5es que n\u00e3o foram feitas por voc\u00ea ou transa\u00e7\u00f5es que foram feitas sem o seu consentimento. As transa\u00e7\u00f5es n\u00e3o autorizadas geralmente ocorrem quando seu cart\u00e3o de cr\u00e9dito \u00e9 perdido ou informa\u00e7\u00f5es roubadas online.<\/p>\n\n\n\n<p>A Bitwallet considera as transa\u00e7\u00f5es n\u00e3o autorizadas uma ofensa grave e gostaria que todos os usu\u00e1rios cooperassem para evitar que tais transa\u00e7\u00f5es ocorressem.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box contact has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Informa\u00e7\u00f5es de contato<\/h2>\n\n\n\n<div class=\"wp-block-group only-en has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Se voc\u00ea notar alguma transa\u00e7\u00e3o desconhecida ou suspeitar de atividade fraudulenta,<br>Entre em contato conosco utilizando um dos m\u00e9todos abaixo.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Suporte ao Cliente bitwallet<\/p>\n\n\n\n<div class=\"wp-block-buttons btn-contact-info is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/secure.bitwallet.com\/contact\/inquiry\/?lang=en\">Contato <\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">Telefone: <strong>03-6893-0958<\/strong><br>Hor\u00e1rio de atendimento: Segunda a sexta-feira, <strong>9:00-18:00<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">O hor\u00e1rio de funcionamento durante os feriados segue o calend\u00e1rio operacional da nossa empresa.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group only-ja nothonyaku has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" data-no-translation=\"\">\n<p class=\"has-text-align-center\">\u8eab\u306b\u899a\u3048\u306e\u306a\u3044\u53d6\u5f15\u3084\u4e0d\u6b63\u53d6\u5f15\u306e\u7591\u3044\u304c\u3042\u308b\u306a\u3069\u306e\u3054\u76f8\u8ac7\u306f\u3001<br>\u4e0b\u8a18\u3044\u305a\u308c\u304b\u306e\u65b9\u6cd5\u306b\u3066\u3054\u9023\u7d61\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-text-align-center\">bitwallet \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/p>\n\n\n\n<div class=\"wp-block-buttons btn-contact-info is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/secure.bitwallet.com\/contact\/inquiry\/?lang=ja\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">\u96fb\u8a71\u3000<strong>03-6893-0958<\/strong><br>\u5bfe\u5fdc\u6642\u9593\uff1a\u6708\u301c\u91d1\u66dc\u65e5\u3000<strong>9:00\u301c18:00<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">\u203b\u5e74\u672b\u5e74\u59cb\u306f\u3001\u5f0a\u793e\u55b6\u696d\u30ab\u30ec\u30f3\u30c0\u30fc\u306b\u57fa\u3065\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">Preven\u00e7\u00e3o de transa\u00e7\u00f5es n\u00e3o autorizadas<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group prevention has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"173\" height=\"155\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_safety01.png\" alt=\"\" class=\"wp-image-1091\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Seguran\u00e7a da conta<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"check\">Configure a autentica\u00e7\u00e3o de dois fatores (2FA) para sua conta.<\/li>\n\n\n\n<li>N\u00e3o compartilhe sua conta de e-mail pessoal nem sua conta banc\u00e1ria com outras pessoas.<\/li>\n\n\n\n<li>N\u00e3o autorize ningu\u00e9m a operar sua conta.<\/li>\n\n\n\n<li>N\u00e3o crie uma conta em nome de terceiros.<\/li>\n\n\n\n<li>N\u00e3o fa\u00e7a dep\u00f3sitos em nome de terceiros.<\/li>\n\n\n\n<li>N\u00e3o divulgue informa\u00e7\u00f5es pessoais a terceiros para criar uma conta em seu nome.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"203\" height=\"158\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_safety02.png\" alt=\"\" class=\"wp-image-1092\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Prote\u00e7\u00e3o de cart\u00e3o de cr\u00e9dito<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"check\">Se voc\u00ea perdeu seu cart\u00e3o, entre em contato com seu banco para cancel\u00e1-lo imediatamente.<\/li>\n\n\n\n<li class=\"check\">Monitore de perto suas faturas e transa\u00e7\u00f5es de cart\u00e3o de cr\u00e9dito.<\/li>\n\n\n\n<li>N\u00e3o compartilhe os dados do seu cart\u00e3o de cr\u00e9dito com outras pessoas.<\/li>\n\n\n\n<li>N\u00e3o use um cart\u00e3o de cr\u00e9dito que n\u00e3o seja seu para fazer uma transa\u00e7\u00e3o.<\/li>\n\n\n\n<li>N\u00e3o autorize terceiros a usar seu cart\u00e3o de cr\u00e9dito para fins de transa\u00e7\u00e3o.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading nobar has-deep-blue-color has-text-color has-link-color wp-elements-26ed70d1d74a1d53cbf942f362e72613\"><strong>\u00c9 altamente recomend\u00e1vel que voc\u00ea n\u00e3o compartilhe as informa\u00e7\u00f5es do seu cart\u00e3o com ningu\u00e9m para evitar transa\u00e7\u00f5es n\u00e3o autorizadas com cart\u00e3o.<\/strong><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">Quando denunciar transa\u00e7\u00f5es n\u00e3o autorizadas?<\/h3>\n\n\n\n<p>Por favor, d\u00ea uma olhada nos exemplos a seguir antes de denunciar uma transa\u00e7\u00e3o n\u00e3o autorizada.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group prevention has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"247\" height=\"197\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when01.png\" alt=\"\" class=\"wp-image-1071\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Verifique se voc\u00ea perdeu seu cart\u00e3o de cr\u00e9dito.<\/p>\n\n\n\n<p>Por favor, verifique seus pertences para garantir que seu cart\u00e3o de cr\u00e9dito f\u00edsico n\u00e3o esteja faltando.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"228\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when02.png\" alt=\"\" class=\"wp-image-1072\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Verifique se algum membro da sua fam\u00edlia usou recentemente seu cart\u00e3o de cr\u00e9dito para fazer um pagamento online.<\/p>\n\n\n\n<p>Muitas vezes, os familiares dos titulares dos cart\u00f5es t\u00eam acesso aos seus cart\u00f5es de cr\u00e9dito.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"189\" height=\"196\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when03.png\" alt=\"\" class=\"wp-image-1078\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Verifique se voc\u00ea \u00e9 cobrado por uma assinatura anual.<\/p>\n\n\n\n<p>Muitas vezes, as assinaturas s\u00e3o renovadas automaticamente. Por favor, verifique com seu provedor de servi\u00e7os para obter mais informa\u00e7\u00f5es.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"167\" height=\"192\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when04.png\" alt=\"\" class=\"wp-image-1079\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Verifique com o comerciante a quem voc\u00ea pagou o descritor de cobran\u00e7a<\/p>\n\n\n\n<p>Acompanhe suas compras recentes e verifique os itens com as faturas fornecidas a voc\u00ea. As faturas podem ser em papel f\u00edsico ou faturas digitais encontradas em seus e-mails.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"187\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when05.png\" alt=\"\" class=\"wp-image-1080\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Verifique se voc\u00ea \u00e9 cobrado por um servi\u00e7o com nome diferente.<\/p>\n\n\n\n<p>Existem alguns comerciantes que preferem exibir o nome do item que oferecem em vez de usar o nome da loja.<\/p>\n\n\n\n<p>Exemplo: Loja de moda online chamada \u201cFlash Fashion\u201d exibida como \u201ccardigan\/blusa\/jeans\u201d no extrato do seu cart\u00e3o.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"186\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when06.png\" alt=\"\" class=\"wp-image-1081\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Existem comerciantes cujo nome da empresa aparece na fatura em vez do nome da loja.<\/p>\n\n\n\n<p>Existem alguns comerciantes cujo nome da empresa \u00e9 diferente do nome da loja.<\/p>\n\n\n\n<p>Exemplo: o nome da empresa \u201cloja de moda Pte Ltd\u201d \u00e9 exibido no extrato do seu cart\u00e3o, enquanto o nome da loja \u00e9 \u201cFlash Fashion\u201d.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">Erros comuns dos propriet\u00e1rios de cart\u00f5es.<\/h3>\n\n\n\n<p>Entre os casos relatados, muitos envolvem transa\u00e7\u00f5es realizadas por familiares ou conhecidos com o consentimento do titular do cart\u00e3o. Antes de denunciar uma transa\u00e7\u00e3o n\u00e3o autorizada, verifique com seus familiares e conhecidos se eles usaram seu cart\u00e3o para pagamentos ou compras online recentemente.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">Verifique os cen\u00e1rios acima antes de entrar em contato conosco.<\/h3>\n\n\n\n<p>Bitwallet Pte. Ltd. n\u00e3o hesitar\u00e1 em cancelar a transa\u00e7\u00e3o se o cart\u00e3o de cr\u00e9dito de um usu\u00e1rio for usado ilegalmente.<\/p>\n\n\n\n<p>Se voc\u00ea n\u00e3o conseguir identificar a situa\u00e7\u00e3o a partir dos exemplos listados, entre em contato conosco imediatamente.<\/p>\n\n\n\n<p>A equipe bitwallet est\u00e1 trabalhando para garantir a seguran\u00e7a de sua conta e transa\u00e7\u00f5es.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group  inquiry has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Se desejar entrar em contato com a equipe para relatar quaisquer transa\u00e7\u00f5es n\u00e3o autorizadas.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/secure.bitwallet.com\/contact\/?lang=en\">Contate-nos<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Os usu\u00e1rios s\u00e3o incentivados a cooperar com bitwallet para evitar a ocorr\u00eancia de transa\u00e7\u00f5es n\u00e3o autorizadas.<\/p>","protected":false},"author":5,"featured_media":0,"parent":310,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1063","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/pages\/1063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/comments?post=1063"}],"version-history":[{"count":80,"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/pages\/1063\/revisions"}],"predecessor-version":[{"id":5763,"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/pages\/1063\/revisions\/5763"}],"up":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/pages\/310"}],"wp:attachment":[{"href":"https:\/\/bitwallet.com\/pt\/wp-json\/wp\/v2\/media?parent=1063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}