{"id":2558,"date":"2021-04-26T10:00:00","date_gmt":"2021-04-26T01:00:00","guid":{"rendered":"https:\/\/bitwallet.com\/?p=2558"},"modified":"2024-03-27T14:59:50","modified_gmt":"2024-03-27T05:59:50","slug":"2021042601","status":"publish","type":"post","link":"https:\/\/bitwallet.com\/en\/news\/2021042601.html","title":{"rendered":"Closure Notice during Golden Week holiday 2021"},"content":{"rendered":"\n

Dear bitwallet users,<\/p>\n\n\n\n

As the Golden Week Holiday is around the corner, please be informed that we will be closed during the upcoming Golden Week holiday, and some services will not be available. Kindly refer to the table below for more updates.<\/p>\n\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nService<\/td>\n29-Apr,
2021
Thu,PH<\/td>\n		30-Apr,
2021
Fri<\/td>\n		01-May,
2021
Sat<\/td>\n		02-May,
2021
Sun<\/td>\n		03-May,
2021
Mon,PH<\/td>\n		04-May,
2021
Tue,PH<\/td>\n		05-May,
2021
Wed,PH<\/td>\n		06-May,
2021
Thu<\/td>\n<\/tr>\n<\/thead>\n
Deposit\/Withdrawal

Transfer within
bitwallet users

*1&2<\/td>\n		Deposit in via local bank transfer in Japan (*1)<\/td>\n\u25b3<\/td>\n\u3007<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\nOperating
as
Usual<\/td>\n<\/tr>\n
Withdraw to local banks in Japan (*1)<\/td>\n\u00d7<\/span><\/td>\n\u3007<\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
Deposit in via credit card
\u2217Operating as usual (*2)<\/td>\n		\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
billing\/payment request (btw bitwallet users)<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Payment (btw bitwallet users)<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Exchange of legal currencies<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Application requests
(*3)<\/td>\n		bitwallet Account Registration<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Application requests (*3)<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Bank account registration<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Customer Support<\/td>\nVia Mail<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n\u25b3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\u3007\u3000Operating hrs is usual
\n\u25b3\u3000Partially closed
\n\u00d7<\/span>\u3000Closed\n<\/div>\n<\/div>\n\n\n\n
\n

Deposit\/Withdrawal Transfer within bitwallet users *1&2<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Deposit in via local bank transfer in Japan (*1)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u25b3<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u25b3<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Withdraw to local banks in Japan (*1)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Deposit in via credit card \u2217Operating as usual (*2)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
billing\/payment request (btw bitwallet users)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Payment (btw bitwallet users)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Exchange of legal currencies<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Application requests (*3)<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
bitwallet Account Registration<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Application requests (*3)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Bank account registration<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u3007<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Customer Support<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Via Mail<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2021 Thu,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
30-Apr,2021 Fri<\/td>\n\u25b3<\/td>\n<\/tr>\n
01-May,2021 Sat<\/td>\n\u25b3<\/td>\n<\/tr>\n
02-May,2021 Sun<\/td>\n\u25b3<\/td>\n<\/tr>\n
03-May,2021 Mon,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
04-May,2021 Tue,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
05-May,2021 Wed,PH<\/td>\n\u25b3<\/td>\n<\/tr>\n
06-May,2021 Thu<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\u3007\u3000Operating hrs is usual
\n\u25b3\u3000Partially closed
\n\u00d7<\/span>\u3000Closed\n<\/div>\n<\/div>\n\n\n\n

Note:
*1. Deposit processing time will depend on both remittance and destination banks response time. We are still accepting your withdrawal request(s) during this period (The estimated settlement period required is approximately 3 to 4 business days since your request made, excluding Saturdays, Sundays and national holidays)
*2. Deposit service via credit card is available as usual
*3. User Support and various approval procedures are handled by our Support Desk.<\/p>\n\n\n\n

Note:<\/p>\n\n\n\n

*1. Deposit processing time will depend on both remittance and destination banks response time. We are still accepting your withdrawal request(s) during this period (The estimated settlement period required is approximately 3 to 4 business days since your request made, excluding Saturdays, Sundays and national holidays)
*2. Deposit service via credit card is available as usual
*3. User Support and various approval procedures are handled by our Support Desk.<\/p>\n\n\n\n

Bank Deposit<\/strong><\/h4>\n\n\n\n

Deposit(s) made via bank transfer from Thur, 29 April 2021 to Wed,5 May 2021 will be reflected<\/u><\/strong> on your wallet account depending on your bank processing policy.<\/p>\n\n\n\n

\u203bDeposit processing time will depend on both remittance and destination banks response time and will be processed the following business day in case deposit is made after designated working hours.
\u203bFor those requests need to be handled by our customer support, we will respond and settle in order from Thursday, 6th of May, 2021.<\/p>\n\n\n\n

Withdrawal to local banks in Japan<\/strong><\/h4>\n\n\n\n

We will continue to accept your withdrawal request(s) during this period, and will be processed accordingly once we are back to normal operation on Thursday, 6th of May, 2021.<\/u><\/strong>
\u2217The estimated settlement period required is around 3 to 4 business days after your request was made, excluding Saturdays, Sundays and national holidays.<\/p>\n\n\n\n

However, it is expected that we will receive more withdrawal requests than usual during this period. Kindly arrange your withdrawal request with sufficient waiting time.<\/p>\n\n\n\n

\u203bWithdrawal request(s) might be settled the following business day depending on handling bank(s).<\/p>\n\n\n\n

Customer Support<\/strong><\/h4>\n\n\n\n
    \n
  • Our Support Desk Team will not be available from Thursday, 29 April 2021 to Wednesday, 5th of May<\/strong> and will resume usual operation from 6 May, 2021<\/strong>.
    \u2217Our CS service is limited during this time period with less CS staff.<\/strong><\/li>\n\n\n\n
  • We accept your email inquiries during this period and resume usual operation from Thursday,6 May, 2021<\/strong> and will respond to your enquiries.<\/li>\n<\/ul>\n\n\n\n

    We seek your kind understanding and apologies for any inconvenience caused.<\/p>\n\n\n\n

    \n\n\n\n

    Thank you for your continued support as our bitwallet team strive to provide an efficient and versatile digital wallet service that suits a wider range of audience.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

    As the Golden Week Holiday is around the corner, please be informed that we will be closed during the upcoming Golden Week holiday, and some services will not be available. Kindly refer to the table below for more updates.<\/p>\n","protected":false},"author":5,"featured_media":2560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-2558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service"],"_links":{"self":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts\/2558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/comments?post=2558"}],"version-history":[{"count":16,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts\/2558\/revisions"}],"predecessor-version":[{"id":4765,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts\/2558\/revisions\/4765"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/media\/2560"}],"wp:attachment":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/media?parent=2558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/categories?post=2558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/tags?post=2558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}