{"id":2521,"date":"2022-04-14T10:00:00","date_gmt":"2022-04-14T01:00:00","guid":{"rendered":"https:\/\/bitwallet.com\/?p=2521"},"modified":"2024-03-27T14:54:07","modified_gmt":"2024-03-27T05:54:07","slug":"2022041401","status":"publish","type":"post","link":"https:\/\/bitwallet.com\/en\/news\/2022041401.html","title":{"rendered":"Information on the business operations during the Golden Week Holiday."},"content":{"rendered":"\n

Thank you for using bitwallet.<\/p>\n\n\n\n

During the Golden Week Holiday period, we will operate as usual, but some services will not be available.<\/p>\n\n\n\n

Please see the following table for the handling of individual services.<\/p>\n\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nService<\/td>\n29-Apr,
2022
Fri,PH<\/td>\n		30-Apr,
2022
Sat<\/td>\n		01-May,
2022
Sun<\/td>\n		02-May,
2022
Mon<\/td>\n		03-May,
2022
Tue,PH<\/td>\n		04-May,
2022
Wed,PH<\/td>\n		05-May,
2022
Thur,PH<\/td>\n		06-May,
2022
Fri<\/td>\n<\/tr>\n<\/thead>\n
Deposit \/
Withdrawal

Remittance<\/td>\n		Deposit via bank transfer (*1)<\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\nAvailable<\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\nAvailable<\/td>\n<\/tr>\n
Withdrawal from bitwallet
to bank account (*2)<\/td>\n		\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
Deposit \/ payment via
credit card<\/td>\n		\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Billing \/ payments between
bitwallet accounts<\/td>\n		\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Sending \/ receiving between
bitwallet accounts<\/td>\n		\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Currency exchange<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Other services<\/td>\nSigning up for bitwallet account<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n\u3007<\/td>\n<\/tr>\n
Approval of KYC documents<\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
Customer Service<\/td>\nInquiry customer support<\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\u3007\u3000Service is available as usual
\n\u00d7<\/span>\u3000Service unavailable during Golden Week Holiday\n<\/div>\n<\/div>\n\n\n\n
\n

Deposit \/ Withdrawal Remittance<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Deposit via bank transfer (*1)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Withdrawal from bitwallet to bank account (*2)<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Deposit \/ payment via credit card<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Billing \/ payments between bitwallet accounts<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Sending \/ receiving between bitwallet accounts<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Currency exchange<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Other services<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Signing up for bitwallet account<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u3007<\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u3007<\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u3007<\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n
Approval of KYC documents<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Customer Service<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
Inquiry customer support<\/td>\n<\/tr>\n<\/thead>\n
29-Apr,2022 Fri,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
30-Apr,2022 Sat<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
1-May,2022 Sun<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
2-May,2022 Mon<\/td>\nAvailable<\/td>\n<\/tr>\n
3-May,2022 Tue,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
4-May,2022 Wed,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\n\u00d7<\/span><\/td>\n<\/tr>\n
5-May,2022 Thur,PH<\/td>\nAvailable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\u3007\u3000Service is available as usual
\n\u00d7<\/span>\u3000Service unavailable during New Year holiday\n<\/div>\n<\/div>\n\n\n\n

Note:
*1. Payments made after operational hours of financial institutions (including Saturday, Sunday and national holiday) will be reflected in the account on the next business day. If customer support assistance is required, we will respond in order on our business days.
*2. Withdrawal requests will be accepted even on holidays. The standard deposit for domestic banks is 3 business days from the withdrawal request. It may be handled on the next business day depending on the status of the transfer destination financial institution or the payee account.<\/p>\n\n\n\n

Expectations of delay:<\/strong><\/h4>\n\n\n\n

\u25a0Deposit\u30fbWithdrawal<\/p>\n\n\n\n

Deposit and withdrawal requests are expected to be crowded during the Golden Week Holiday period. Thus, processing may take longer than usual. Kindly ensure that you plan your procedure early to avoid delays.<\/p>\n\n\n\n

\u25a0Approval of KYC documents \/ Inquiry customer support<\/p>\n\n\n\n

bitwallet customer support will only be providing limited services during the period from April 29, 2022 to May 5, 2022. We accept submission of certificates and inquiries, but we will respond to them during business hours.<\/p>\n\n\n\n

Please note that it may take longer than usual to respond.<\/p>\n\n\n\n

\n\n\n\n

Thank you for your continued support as our bitwallet team will strive to provide an efficient and versatile digital wallet service to suit a wider range of audience.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

During the Golden Week Holiday period, we will operate as usual, but some services will not be available. Please see the following table for the handling of individual services.<\/p>\n","protected":false},"author":5,"featured_media":2524,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-2521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service"],"_links":{"self":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts\/2521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/comments?post=2521"}],"version-history":[{"count":11,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts\/2521\/revisions"}],"predecessor-version":[{"id":4762,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/posts\/2521\/revisions\/4762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/media\/2524"}],"wp:attachment":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/media?parent=2521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/categories?post=2521"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/tags?post=2521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}