{"id":1063,"date":"2023-09-21T17:27:29","date_gmt":"2023-09-21T08:27:29","guid":{"rendered":"https:\/\/bitwallet.com\/?page_id=1063"},"modified":"2026-01-07T11:36:23","modified_gmt":"2026-01-07T02:36:23","slug":"unauthorized-transactions","status":"publish","type":"page","link":"https:\/\/bitwallet.com\/en\/support\/unauthorized-transactions\/","title":{"rendered":"Unauthorized Credit Card Transactions"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide header\"><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"360\" class=\"wp-block-cover__image-background wp-image-1097\" alt=\"\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/mv-support-unauthorizedtransactions-jpg.webp\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-left effect00\">Unauthorized Credit Card Transactions<\/h1>\n\n\n\n<p class=\"effect00 fadeTimeA\">How to prevent it<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group box effect00 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">What are unauthorized card transactions?<\/h3>\n\n\n\n<div class=\"wp-block-group effect00 fadeTimeA has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Unauthorized card transactions are transactions that were not made by you or transactions that were made without your consent. Unauthorized transactions commonly occur when your credit card is lost or information stolen online.<\/p>\n\n\n\n<p>Bitwallet takes unauthorized transactions as a serious offence and would like all users to cooperate to prevent such transactions from occurring.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box contact has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Contact Information<\/h2>\n\n\n\n<div class=\"wp-block-group only-en has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">If you notice any unfamiliar transactions or suspect fraudulent activity,<br>please contact us using one of the methods below.<\/p>\n\n\n\n<p class=\"has-text-align-center\">bitwallet Customer Support<\/p>\n\n\n\n<div class=\"wp-block-buttons btn-contact-info is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/secure.bitwallet.com\/contact\/inquiry\/?lang=en\">Contact <\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">Phone: <strong>03-6893-0958<\/strong><br>Support Hours: Monday-Friday, <strong>9:00-18:00<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Holiday hours follow our company\u2019s operational calendar.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group only-ja nothonyaku has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">\u8eab\u306b\u899a\u3048\u306e\u306a\u3044\u53d6\u5f15\u3084\u4e0d\u6b63\u53d6\u5f15\u306e\u7591\u3044\u304c\u3042\u308b\u306a\u3069\u306e\u3054\u76f8\u8ac7\u306f\u3001<br>\u4e0b\u8a18\u3044\u305a\u308c\u304b\u306e\u65b9\u6cd5\u306b\u3066\u3054\u9023\u7d61\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-text-align-center\">bitwallet \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/p>\n\n\n\n<div class=\"wp-block-buttons btn-contact-info is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/secure.bitwallet.com\/contact\/inquiry\/?lang=ja\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">\u96fb\u8a71\u3000<strong>03-6893-0958<\/strong><br>\u5bfe\u5fdc\u6642\u9593\uff1a\u6708\u301c\u91d1\u66dc\u65e5\u3000<strong>9:00\u301c18:00<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">\u203b\u5e74\u672b\u5e74\u59cb\u306f\u3001\u5f0a\u793e\u55b6\u696d\u30ab\u30ec\u30f3\u30c0\u30fc\u306b\u57fa\u3065\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">Prevention of unauthorized transactions<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group prevention has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"173\" height=\"155\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_safety01.png\" alt=\"\" class=\"wp-image-1091\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Account safety<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"check\">Set up Two Factor Authentication(2FA) for your account.<\/li>\n\n\n\n<li>Do not share your personal e-mail account and account with others.<\/li>\n\n\n\n<li>Do not authorize anyone else to operate your account.<\/li>\n\n\n\n<li>Do not create an account on behalf of others.<\/li>\n\n\n\n<li>Do not make a deposit on behalf of others.<\/li>\n\n\n\n<li>Do not disclose personal information for others to create an account on behalf of you.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"203\" height=\"158\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_safety02.png\" alt=\"\" class=\"wp-image-1092\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Credit card protection<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"check\">If you misplaced your card, kindly contact your bank to cancel your card immediately.<\/li>\n\n\n\n<li class=\"check\">Monitor your credit card bills and transactions closely.<\/li>\n\n\n\n<li>Do not share your credit card details with others.<\/li>\n\n\n\n<li>Do not use a credit card not belonging to you to make a transaction.<\/li>\n\n\n\n<li>Do not authorize others to use your credit card for transaction purposes.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading nobar has-deep-blue-color has-text-color has-link-color wp-elements-26ed70d1d74a1d53cbf942f362e72613\"><strong>You are strongly advised not to share your card information with anyone to prevent any unauthorized card transactions.<\/strong><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">When to report unauthorized transactions?<\/h3>\n\n\n\n<p>Kindly take a look at the following examples before reporting an unauthorized transaction.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group prevention has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"247\" height=\"197\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when01.png\" alt=\"\" class=\"wp-image-1071\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Check if you have misplaced your credit card.<\/p>\n\n\n\n<p>Kindly check your belongings to ensure your physical credit card is not missing.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"228\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when02.png\" alt=\"\" class=\"wp-image-1072\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Check if any of your family members have recently used your credit card to make an online payment.<\/p>\n\n\n\n<p>Very often, family members of card owners have access to their credit cards.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"189\" height=\"196\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when03.png\" alt=\"\" class=\"wp-image-1078\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Check if you are charged for an annual membership.<\/p>\n\n\n\n<p>Memberships are often renewed automatically. Please check with your service provider for more information.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"167\" height=\"192\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when04.png\" alt=\"\" class=\"wp-image-1079\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Check with the merchant whom you paid to for the billing descriptor<\/p>\n\n\n\n<p>Track on your recent purchases and verify the items with the invoices provided to you. Invoices can be in a form of physical paper or digital invoices found in your emails.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"178\" height=\"187\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when05.png\" alt=\"\" class=\"wp-image-1080\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>Check if you are billed for a service with a different name.<\/p>\n\n\n\n<p>There are some merchants who prefer to display the name of the item they offer rather than using the store\u2019s name.<\/p>\n\n\n\n<p>Example: Store of an online fashion store named \u201cFlash Fashion\u201d displayed as \u201ccardigan \/ blouse \/ jeans\u201d on your card statement.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"186\" src=\"https:\/\/bitwallet.com\/wp-content\/uploads\/2023\/09\/icon_ut_when06.png\" alt=\"\" class=\"wp-image-1081\" style=\"object-fit:contain;width:undefinedpx;height:80px\"\/><\/figure>\n\n\n\n<p>There are merchants whose company\u2019s name is displayed on bill instead of its store name.<\/p>\n\n\n\n<p>There are some merchants whose company name is different from its store\u2019s name.<\/p>\n\n\n\n<p>Example: Company name \u201cfashion store Pte Ltd\u201d is displayed on your card statement whereas the store name is \u201cFlash Fashion\u201d.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">Common mistakes of card owners.<\/h3>\n\n\n\n<p>Among the reported cases, many involve transactions carried out by family members or acquaintances with the cardholder\u2019s consent. Before reporting for unauthorized card transaction, please check with your fellow family members and acquaintances if they have used your card for their recent online payments or purchases.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group box has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading fiat\">Please check the above scenarios before contacting us.<\/h3>\n\n\n\n<p>Bitwallet Pte. Ltd. will not hesitate to cancel the transaction if a user&#8217;s credit card was found to be used illegally.<\/p>\n\n\n\n<p>If you are unable to identify the situation from the examples listed, please contact us immediately.<\/p>\n\n\n\n<p>The bitwallet team is working to ensure safety of your account and transactions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group  inquiry has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>If you wish to get in touch with the team to report on any unauthorized transactions.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/secure.bitwallet.com\/contact\/?lang=en\">Contact Us<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Users are encouraged to cooperate with bitwallet in order to prevent unauthorized transactions from occurring.<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":310,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1063","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/pages\/1063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/comments?post=1063"}],"version-history":[{"count":80,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/pages\/1063\/revisions"}],"predecessor-version":[{"id":5763,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/pages\/1063\/revisions\/5763"}],"up":[{"embeddable":true,"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/pages\/310"}],"wp:attachment":[{"href":"https:\/\/bitwallet.com\/en\/wp-json\/wp\/v2\/media?parent=1063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}